Windows 7 Genuine Error

Discussion in 'Windows 7 Help and Support' started by Favyon, Aug 24, 2010.

  1. Favyon

    Favyon New Member

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    I looked through the other posts, and I tried everything.
    Ok so this has been bugging me for a while, I have a Gateway computer with windows 7 pre-installed on it. Then one day when I turn on my computer I get this message that says I am not running a genuine windows 7.

    At first it didn't impact me that much until I realized I couldn't update anything. So, I have tried everything. It won't let me update my CD key so make it genuine. I have the key, I found it on a sticker on the side of my computer.

    I don't know what caused this, but I would appreciate any help. Oh and here is some info I heard might come in handy identifying the problem.




    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->



    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc0000022

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A



    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002



    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002



    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002



    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057



    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Jared\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed



    File Scan Data-->



    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3803250827-1590373295-335870439</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>D6BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>



    Spsys.log Content: 0x80070002



    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

    Error: 0x80070426



    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0001000000000000

    Event Time Stamp: 8:21:2010 09:19

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc





    HWID Data-->

    HWID Hash Current: MgAAAAIAAQABAAEAAQADAAAAAQABAAEAln36lISxFC9CyI7LRmT4c8ospMD1FJq6XF0=



    OEM Activation 1.0 Data-->

    N/A



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID ValueOEMTableID Value

    APIC ACRSYSAPIC1639

    FACP ACRSYSFACP1639

    HPET ACRSYSOEMHPET

    MCFG ACRSYSOEMMCFG

    SLIC ACRSYSACRPRDCT

    OEMB ACRSYSOEMB1639

    GSCI ACRSYSGMCHSCI

    AWMI ACRSYSOEMB1639

    SSDT DpgPmmCpuPm
     
  2. cybercore

    cybercore New Member

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    1. Have you tried activating by phone:

    start -> slui 4 -> select your country, click next and follow the instructions.


    2. Have you contacted Microsoft on this?
     
  3. Favyon

    Favyon New Member

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    I just asked on Microsoft answers and this is what he said. I think it answers my question.
    "You need to return your Gateway computer to the store you purchased it from and demand a 100% refund! Someone installed an OEM copy of Windows 7 Home Premium that can only be activated on an Acer computer! The activation mechanism is looking for an Acer motherboard BIOS in order to activate, but you have a Gateway motherboard BIOS, thus, it will never activate!

    From your MGA Report:

    Windows License Type: OEM SLP

    Product Name: Windows 7 Home Premium

    Manufacturer>Gateway</Manufacturer><Model>DX4831

    SLIC ACRSYSACRPRDCT"
     
  4. cybercore

    cybercore New Member

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    Thank you for updating.
     
  5. wader2k

    wader2k New Member

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    That's kinda ironic in that Acer owns Gateway.

    8^)
     
    1 person likes this.
  6. thirtysenses

    thirtysenses New Member

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    If you are positive that the Windows 7 installed on your computer is legitimate, you need to contact Microsoft to get this issue resolved. If you purchased an actual copy of Windows 7, or purchased a computer (Dell, Gateway, HP, etc.) that came with Windows 7, you should definitely not be getting this error.
     
    1 person likes this.
  7. Drew

    Drew Banned

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    Call these MS #s & retell this scenario there:

    MS Licensing Group 1-877-426-6010
    PC Safety 1-866-727-2338
    They will advise how to procede.

    Regards,
    Drew

     
  8. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

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    Hi

    Do what Drew said, Microsoft is actually pretty easy to deal with.
    They will probably solve the issue on the spot by giving you a new registration number that will work.

    Come back and let us know how this works out.

    Sound like the factory really screwed up on this one, I bet you aren't the only one!
    They must have gotten the disks mixed up, the probably build the computers in the same plant.

    Mike
     

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