Windows 7 Genuine Error

#1
I looked through the other posts, and I tried everything.
Ok so this has been bugging me for a while, I have a Gateway computer with windows 7 pre-installed on it. Then one day when I turn on my computer I get this message that says I am not running a genuine windows 7.

At first it didn't impact me that much until I realized I couldn't update anything. So, I have tried everything. It won't let me update my CD key so make it genuine. I have the key, I found it on a sticker on the side of my computer.

I don't know what caused this, but I would appreciate any help. Oh and here is some info I heard might come in handy identifying the problem.




Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->



Validation Code: 0x8004FE21

Cached Online Validation Code: N/A, hr = 0xc0000022

Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

Windows Product ID: 00359-OEM-8992687-00006

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7600.win7_gdr.100226-1909

TTS Error:

Validation Diagnostic:

Resolution Status: N/A



Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002



Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002



OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002



OGA Data-->

Office Status: 102

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057



Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Jared\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed



File Scan Data-->



Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3803250827-1590373295-335870439</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>D6BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>



Spsys.log Content: 0x80070002



Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

Error: 0x80070426



Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0001000000000000

Event Time Stamp: 8:21:2010 09:19

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered Service: sppsvc





HWID Data-->

HWID Hash Current: MgAAAAIAAQABAAEAAQADAAAAAQABAAEAln36lISxFC9CyI7LRmT4c8ospMD1FJq6XF0=



OEM Activation 1.0 Data-->

N/A



OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID ValueOEMTableID Value

APIC ACRSYSAPIC1639

FACP ACRSYSFACP1639

HPET ACRSYSOEMHPET

MCFG ACRSYSOEMMCFG

SLIC ACRSYSACRPRDCT

OEMB ACRSYSOEMB1639

GSCI ACRSYSGMCHSCI

AWMI ACRSYSOEMB1639

SSDT DpgPmmCpuPm
 


#2
1. Have you tried activating by phone:

start -> slui 4 -> select your country, click next and follow the instructions.


2. Have you contacted Microsoft on this?
 


#3
I just asked on Microsoft answers and this is what he said. I think it answers my question.
"You need to return your Gateway computer to the store you purchased it from and demand a 100% refund! Someone installed an OEM copy of Windows 7 Home Premium that can only be activated on an Acer computer! The activation mechanism is looking for an Acer motherboard BIOS in order to activate, but you have a Gateway motherboard BIOS, thus, it will never activate!

From your MGA Report:

Windows License Type: OEM SLP

Product Name: Windows 7 Home Premium

Manufacturer>Gateway</Manufacturer><Model>DX4831

SLIC ACRSYSACRPRDCT"
 


#4
Thank you for updating.
 


#5
That's kinda ironic in that Acer owns Gateway.

8^)
 


#6
If you are positive that the Windows 7 installed on your computer is legitimate, you need to contact Microsoft to get this issue resolved. If you purchased an actual copy of Windows 7, or purchased a computer (Dell, Gateway, HP, etc.) that came with Windows 7, you should definitely not be getting this error.
 


#7
Call these MS #s & retell this scenario there:

MS Licensing Group 1-877-426-6010
PC Safety 1-866-727-2338
They will advise how to procede.

Regards,
Drew

 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#8
Hi

Do what Drew said, Microsoft is actually pretty easy to deal with.
They will probably solve the issue on the spot by giving you a new registration number that will work.

Come back and let us know how this works out.

Sound like the factory really screwed up on this one, I bet you aren't the only one!
They must have gotten the disks mixed up, the probably build the computers in the same plant.

Mike
 


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