Windows 7 Genuine Error

I looked through the other posts, and I tried everything.
Ok so this has been bugging me for a while, I have a Gateway computer with windows 7 pre-installed on it. Then one day when I turn on my computer I get this message that says I am not running a genuine windows 7.

At first it didn't impact me that much until I realized I couldn't update anything. So, I have tried everything. It won't let me update my CD key so make it genuine. I have the key, I found it on a sticker on the side of my computer.

I don't know what caused this, but I would appreciate any help. Oh and here is some info I heard might come in handy identifying the problem.

Diagnostic Report (1.9.0027.0):


Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: N/A, hr = 0xc0000022

Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

Windows Product ID: 00359-OEM-8992687-00006

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7600.win7_gdr.100226-1909

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 102

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Jared\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{9CE2E62C-3C35-46EA-8894-BD7CF6B129BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3803250827-1590373295-335870439</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>D6BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

Error: 0x80070426

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0001000000000000

Event Time Stamp: 8:21:2010 09:19

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered Service: sppsvc

HWID Data-->


OEM Activation 1.0 Data-->


OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID ValueOEMTableID Value









SSDT DpgPmmCpuPm

1. Have you tried activating by phone:

start -> slui 4 -> select your country, click next and follow the instructions.

2. Have you contacted Microsoft on this?

I just asked on Microsoft answers and this is what he said. I think it answers my question.
"You need to return your Gateway computer to the store you purchased it from and demand a 100% refund! Someone installed an OEM copy of Windows 7 Home Premium that can only be activated on an Acer computer! The activation mechanism is looking for an Acer motherboard BIOS in order to activate, but you have a Gateway motherboard BIOS, thus, it will never activate!

From your MGA Report:

Windows License Type: OEM SLP

Product Name: Windows 7 Home Premium



Thank you for updating.

That's kinda ironic in that Acer owns Gateway.


If you are positive that the Windows 7 installed on your computer is legitimate, you need to contact Microsoft to get this issue resolved. If you purchased an actual copy of Windows 7, or purchased a computer (Dell, Gateway, HP, etc.) that came with Windows 7, you should definitely not be getting this error.

Call these MS #s & retell this scenario there:

MS Licensing Group 1-877-426-6010
PC Safety 1-866-727-2338
They will advise how to procede.




Essential Member
Microsoft Community Contributor

Do what Drew said, Microsoft is actually pretty easy to deal with.
They will probably solve the issue on the spot by giving you a new registration number that will work.

Come back and let us know how this works out.

Sound like the factory really screwed up on this one, I bet you aren't the only one!
They must have gotten the disks mixed up, the probably build the computers in the same plant.


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