Windows 7 Internet problem

Discussion in 'Windows 7 Help and Support' started by legendman3, Aug 2, 2010.

  1. legendman3

    legendman3 New Member

    Aug 2, 2010
    Likes Received:
    Hello. I recently got my laptop back from repairs and reformatted it. Then I couldn't connect to the internet. But it sends and receives data(?). I tried wired but it wont work. I have built in wifi. I also have ubuntu installed and it connects to the internet just fine. I cant open a web page or do a system update.
    #1 legendman3, Aug 2, 2010
    Last edited: Aug 2, 2010
  2. zvit

    zvit Honorable Member

    Nov 3, 2009
    Likes Received:
    Few things to try:

    1. Restart the computer and try again.

    Open IE
    Tools tab > Internet Options > restore Advanced Settings and Reset Internet Explorer settings.
    Restart IE.

    1. right click on the cmd prompt and open as administrator
    2. at the commend line type "netsh winsock reset"
    3. Reboot.

    Other options are:
    1) Uninstall the Network adapter
    Open Device Manager > Expand Network Adapter > Right Click on your internet network adapter and Uninstall
    If it doesn't work, try it again and then reinstall the driver. You may have to get the new driver from the device website.

    2) Winsock and Tcp/Ip Fix
    Start > Run > Type CMD > Type the following:
    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log
    Press Enter > Type the following:
    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog
    Push Enter

    3) Run sfc /scannow
    Insert your XP disc
    Start > Run > Type CMD > Type the following:
    sfc /scannow

    From some other post:
    I work for Dell "Your Tech Team" (Advanced / Premium consumer support) and came to this forum in hopes to find the resoultion on the problem in this subject. The recomendations on this forum were very helpful so I'd like to sumerize the logical items that should be done when one experiances this problem.

    (Vista / Windows 7 - this summer is designed for people that have an intermediate understanding of the OS)

    Going to try to list things in a logical order here from simplest first

    * Check your network activity in the Network and Sharing Center - verify network connection is on

    * Make sure the "work offline" is not checked in Tools menu or the registry is not set to work offline

    * Disable all firewall software or manually add exceptions for Internet Explorer
    * Verify IP address is appropriate and is set to recive an IP address automatically (

    * Check Device Manager for conflics and errors (specifically under Network Adaptors)

    * Reset Internet Explorer settings (

    * Reset / Rebuild TCP/IP and Winsock library.
    ( - TCP/IP reset
    ( - Winsock reset

    * Run a System File Check for corrupted OS files

    * Uninstall ALL recent updates

    * In safe mode run all malware / spyware / anti-virus scans possible


    Many other solutions that helped people:
    #2 zvit, Aug 2, 2010
    Last edited: Aug 2, 2010

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