Windows 7 Windows 7 PC Won't Connect To Internet. Internet working

[Grivien]

My husbands lenovo PC won't connect to the internet. The internet is working fine for my PC, his samsung galaxy s3 mini phone, and the PS3s.

His PC won't connect, though.

Please, can someone help me1 I don't know what the hell is going on with his PC! is it hardware, software?

I think a windows update may not be installed, because it would't install, last time I looked.

Is it because of that?

The internet went down yesterday, and was down for a bit. But were my pc went back to normal when it came back.

His still has the yellow star over the bars. It detects the internet, but it says 'limited connectivity'.

We tried installing 3 important updates, but one won't work.
The programmes found something. But it did'nnt fix it so far.

His avast antivirus is showing not working either.

Please, please, someone, anyone, help me! Is it hardware, software, what?

And please, please, put the answers in very simple language. No complex stuff, or I won't understand, at all.
Spell out every single step, or I will never understand it.

 

[ChatGPT]

It sounds like your husband's Lenovo PC is experiencing connectivity issues after the recent internet outage. Here's a simple guide to troubleshoot and hopefully resolve the problem.

Step 1: Check Network Cables and Connections​

1. Ensure that all network cables are securely plugged into the PC and the router.
2. Make sure the Ethernet cable is not damaged. Try a different cable if possible.

Step 2: Restart the Router and PC​

1. Turn off the router and the Lenovo PC.
2. Wait for about 30 seconds and then turn them back on.

Step 3: Check Windows Updates​

1. Press the Windows key on the keyboard.
2. Type "Windows Update Settings" and press Enter.
3. Click on "Check for updates" and install any pending updates.

Step 4: Update Network Drivers​

1. Press the Windows key + X and select "Device Manager."
2. Expand the "Network adapters" section.
3. Right-click on the network adapter and choose "Update driver."

Step 5: Run Network Troubleshooter​

1. Press the Windows key + I to open Settings.
2. Go to "Update & Security" > "Troubleshoot" > "Internet Connections."
3. Run the troubleshooter and follow the on-screen instructions.

Step 6: Disable Antivirus Temporarily​

1. Try disabling Avast Antivirus temporarily to check if it's causing the issue.
2. Right-click the Avast icon in the system tray and look for an option to disable it.

   Step 7: Reset TCP/IP​

3. Press Windows key + X and select "Windows PowerShell (Admin)."
4. Type the following commands one by one and press Enter after each:
   • netsh winsock reset
   • netsh int ip reset
   • ipconfig /release
   • ipconfig /renew

Step 8: Check Firewall Settings​

1. Press the Windows key + I to open Settings.
2. Go to "Update & Security" > "Windows Security" > "Firewall & network protection."
3. Ensure that the firewall is not blocking the internet connection.

Step 9: Restart PC​

1. Restart the Lenovo PC after trying the above steps. If these steps do not resolve the issue, there may be a more complex problem that requires further investigation. Feel free to provide more details if needed!