Windows 7 - Premium - Unexpectedly restarted the machine while watching movie or scaning

Discussion in 'Windows 7 Software' started by Udhay81, May 26, 2013.

  1. Udhay81

    Udhay81 New Member

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    Hi,
    I am using Windows 7 - Premium version. My machine got restarted unexpectedly while watching movie or Anti virus scanning is going on

    It takes me to the windows safe mode

    Can anybody suggest me the solution

    Thanks,
    Udhay
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    I think I would concentrate on the Anti-virus not completing. If you current one will not complete, try another like Malwarebytes.

    If it is restarting just watching a video, something is probably violating the memory space and the system thinks it is in danger. Maybe try replacing some drivers or reinstalling software.

    I suppose a memory problem could be involved, so you might want to run Memtest for an extended period.
     

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