Windows 7 Update causes my DVD/CD drive to NOT be recognized or accessed!

Discussion in 'Windows 7 Help and Support' started by Euzkadi, May 10, 2011.

  1. Euzkadi

    Euzkadi New Member

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    Every time Microsoft updates Windows 7 it causes new problems on what's been a relatively stable Dell XPS8000. The latest update causes my DVD / CD drive (HL-DT-ST DVD+-RW GH50N ATA Device) to be inaccessible! By running System Restore I've brought it back from the 'bit-bucket', but I'd really like to update the OS without having the updates screw something up. Any ideas? Anyone??? Previous updates have caused printer problems; Mouse problems (both running on USB ports); etc.:mad:
     
  2. Trouble

    Trouble Noob Whisperer

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    Euzkadi:
    Hello and welcome to the forums.
    My first suggestion would be to stop allowing the Windows Update utility to update drivers for your hardware devices.
    click the start orb and right click computer and choose properties.
    from the left column click Advanced System settings
    Select the Hardware Tab and then click the Device Installation Settings button
    Choose the No, let me choose radio button and then
    the Never install driver software from Windows update, radio button.
    Ok your way back out of there and that should help resolve your issues.
    Regards
    Randy
     
  3. Euzkadi

    Euzkadi New Member

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    Thanks Randy! I've clicked the items suggested. Hopefully that's the end of my troubles.
    Mikel
     
  4. msfanboy98

    msfanboy98 New Member

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    I have had this problem open up device manager and see if the drive is disabled by the updates that is what hapened to me once with office 2003 updates I use openoffice now
     
  5. Euzkadi

    Euzkadi New Member

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    Thanks for your prompt reply! I finally wound up editing and delete the upper and lower DVD filters in the Registry. That fixed the problem. Now - I've got a problem with Outlook. When I click on a link it tells me that I don't have permission - to see the Administrator. I AM the administrator LOL.
    Mikel
     

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