I have a similar problem to this, I get the following error code Code 800B0100. The updates I am trying to install are the system stack update (KB2476490) and the SP1 update for x64 (KB976932). I have read around and know that I need the system stack update pre SP1 but I cannot get it to install it fails every time.
I have tried downloading the standalone .exe it also fails. I have tried resetting the windows reg components and resetting the windows update settings. I have tried clearing the SoftwareDistribution folder in the system directory. I have run the system update readiness tool and found that some other unavailable repair files that I do not know. Can anybody tell me what these files are and where I can get these files or a tool to help me repair them. I believe this is what is preventing the first update working.
here is the System update readiness tools log
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-06-21 10:50
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_19905f482e3c30f7.manifest amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_19905f482e3c30f7
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_2387acc9495dfcbb.manifest wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_2387acc9495dfcbb
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_23e5099a629cf2f2.manifest wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_23e5099a629cf2f2
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_1af3213f123f9523.manifest amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_1af3213f123f9523
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_1933027714fd3ac0.manifest amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_1933027714fd3ac0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_2547cb9146a0571e.manifest wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_2547cb9146a0571e
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_25d368f05fbc2996.manifest wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_25d368f05fbc2996
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_1b7ebe9e2b5b679b.manifest amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_1b7ebe9e2b5b679b
Summary:
Seconds executed: 144
Found 22 errors
CSI Manifest All Zeros Total count: 8
CBS MUM Corrupt Total count: 7
CBS Catalog Corrupt Total count: 7
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_19905f482e3c30f7.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_2387acc9495dfcbb.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_23e5099a629cf2f2.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_1af3213f123f9523.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_1933027714fd3ac0.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_2547cb9146a0571e.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_25d368f05fbc2996.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_1b7ebe9e2b5b679b.manifest
servicing\packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_3_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_6_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_7_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2476490~31bf3856ad364e35~amd64~~6.1.1.0.cat
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_19905f482e3c30f7.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_2387acc9495dfcbb.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20861_none_23e5099a629cf2f2.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_1af3213f123f9523.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.16722_none_1933027714fd3ac0.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17567_none_2547cb9146a0571e.manifest
winsxs\manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_25d368f05fbc2996.manifest
winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21669_none_1b7ebe9e2b5b679b.manifest
These are the files I am specifically interested in but I thought it good to show the whole log as well. Any help would be appreciated.
Thanks
Mardy