Hi buffy,
Sorry, I had lots of errands to do today so am just getting back online now.
There are a couple of factors at work here, and since you didn't tell us the Make/Model of your exact computer, we're kind of guessing. But, generally speaking, Win7 needs all of the updates in to get it to essentially Win8.1 level on your existing computer otherwise the W10 update will never work. This also pre-supposes that your Win7 factory restore has everything working again with Internet, wifi if a laptop/notebook, etc. We have done Win7-->W10 upgrades directly, but these almost are all problematic.
The thing to do is to go into Windows Update and make sure it's set to Automatically download & install all updates. Save those...