Windows Live Install Error

Discussion in 'Windows 7 Software' started by Filip Å torek, May 16, 2010.

  1. Filip Å torek

    Filip Å torek New Member

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    Good morning,
    I have a problem with installing Windows Live package. After almost completely finished installation, appears window - "Installing program failed because of a problem during installation of the required part
    - Microsoft Choice Guard

    Make sure your computer is connected to the Internet. Windows Live programs can not be downloaded if your computer is not connected to the Internet. hr: 0x8104000b"

    I´m sure that my PC is succesfully connected to the Internet. I tried to turn off Firewall, but it failed again...

    Please help me :)
     
  2. cybercore

    cybercore New Member

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    Do you have Windows Live Family Safety that can be blocking the installation ?


    Windows Live Essentials installation may fail with error 0x8104000b


    To resolve this issue perform the following troubleshooting steps:



    Step 1: Make sure that your internet connection is working and that you can browse the internet.



    Note: If you are not able to browse to a website the setup process may have closed Windows Live Family Safety. If this is the case do one of the following:



    1. Start Windows Live Family Safety and make sure you are logged in.

    2. Start Windows Live Family Safety and turn off the filter.



    Step 2: Run Windows Live Essentials setup again and select 'Ignore any open programs' if you get to the screen titled 'Please close these programs'.
     
  3. Highwayman

    Highwayman Extraordinary Member

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    Also when you goto the live download page click the download link 2 times and you get a FULL package installer (About 130mb) instead of the small 1mb version that commonly has problems installing.
     
  4. Filip Å torek

    Filip Å torek New Member

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    THANK YOU! My problem is solved :)
     

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