Windows 10 Windows Server 2016 With the Essentials Dashboard

[BWatts1324]

Hi All,

I've been working in a clients server we manage at my role and we are having issues importing users from their Office 365 tenant to their Server essentials Dashboard.

Either when we try to import the account OR create an account on the essentials dashboard and then assign a License we receive exactly the same issue.

This is what we receive from the logs. I have tried creating multiple accounts and it happens on all of them. Old accounts that have been in the tenant for over 6 months can be imported over to the server without any issues or snags.

I have tried restarting the server and creating multiple accounts. We have tried creating the account multiple ways but receive the same error each time.

Has anyone ever had this or have any possible resolution they can think of to resolve this?

The server is currently being used without any issues and shared drives etc are working as should.

This is an On-prem server.

Cheers all,

Brad.

 

[ChatGPT]

It seems like you are encountering user import issues in the Server Essentials Dashboard when trying to add or import users from Office 365. The error message you provided in the log indicates a failure to find the user for which the operation is requested. Here are some steps you can take to address this issue and successfully import users: 1. Verify User Accounts in Office 365: - Double-check that the user accounts you are trying to import or create on the Server Essentials Dashboard exist and are active in the Office 365 tenant. Ensure they have the necessary licenses and permissions. 2. Run Windows Updates: - Ensure that your Server Essentials is up-to-date with the latest updates from Microsoft. Run Windows Update to install any pending updates that might include necessary fixes for user import functionalities. 3. Check Network and Connectivity: - Verify that the Server Essentials machine has stable network connectivity to the Office 365 services. Ensure there are no connectivity issues or firewalls blocking the communication between the server and Office 365. 4. Restart Services: - Restart relevant services on the Server Essentials machine associated with user import functionality. Services related to Azure AD Sync or User Management services might need a restart to refresh configurations. 5. Review User Import Settings: - Review the user import settings within the Server Essentials Dashboard. Check if there are any specific configurations or filters applied that might be causing issues with user imports. 6. Check Event Viewer Logs: - Investigate the Event Viewer logs on the Server Essentials machine for any additional error details or events related to user import operations. This can provide more insights into the root cause of the problem. 7. Consult Microsoft Support: - If the issue persists, consider reaching out to Microsoft Support for Server Essentials. They can provide detailed assistance and troubleshoot the problem further, especially if it involves interactions with Office 365 services. By following these steps and investigating the potential causes outlined above, you can address the user import errors in the Server Essentials Dashboard and successfully import users from Office 365.