Windows 10 Windows Upgrade Issue

[Joel Meaney]

About 2 hours ago, I updated my computer from windows 8.1 to windows 10 home. The setup was going all fine until it said that it was done and it rebooted. My computer has since been stuck in a reboot loop, with there being no signal on my monitor. It has been suggested that I should update my BIOS, but I can't do that without my screen so what should I do?

 

[Joel Meaney]

I have just managed to get the screen to show up on a different TV again and I got into the BIOS so I have set it so it boots from a removable device first and I will get back to you in a bit @kemical

 

[Joel Meaney]

I can now see my screen, but I am stuck on a reboot loop still @kemical

 

[kemical]

Ok.. Did you try booting from the USB stick and running the repair as discussed?

 

[Joel Meaney]

Ok.. Did you try booting from the USB stick and running the repair as discussed?

Yes but it didn't work I will take a picture of the error @kemical

 

[Joel Meaney]

@kemical i click on repair and choose to do it With USB and then it sort of restarts and takes me straight to setting up windows 10

 

[kemical]

Isn't there an option for start up repair?

Also when you bought the computer did you get a disk to return to factory conditions?

 

[Joel Meaney]

I am not too sure I have had the pc for a while and I don't have the box anymore @kemical

 

[Joel Meaney]

@kemical here is all that's available

 

[kemical]

You want the 'Troubleshoot my PC'. From there you can try to either repair it or reset if your stuck send in a screenshot.

 

[Joel Meaney]

I did that before but it just kept restarting me @kemical

 

[Joel Meaney]

This has just popped up, do I have to take my hard drive out to back everything up? @kemical

 

[Joel Meaney]

I have decided to go with the previous build option and go back to 8.1 @kemical

 

[kemical]

Hi Joel,
well if that gets you back to a working machine then maybe it's for the best. I wonder why your machine acted so when trying Windows 10? Anyway if we can help again at any time please post back.

 

[Joel Meaney]

Well I don't think that has been much help either, it has been saying 'restarting' for the past 35 minutes, but I will leave it for as long as it needs and if I have any issues I will post again. But thank you so much for the help so far

 

[Joel Meaney]

@kemical I really don't think that it wants to work, it has been trying to go back to 8.1 for over 4 hours and there has been no change at all

 

[kemical]

Is this a recovery partition your using or USB?

 

[Joel Meaney]

It is loading it back from them Windows.old folder according to a few pages I found, but I'm not sure @kemical

 

[kemical]

Hi Joel,
when you first bought the machine did you get supplied any disks or a way to return the machine to factory defaults? I'm hoping you have a partition somewhere which has Windows 8.1 on it. All you need to do is find a way of accessing it and enabling it.

 

[Joel Meaney]

Honestly I am not sure, but even if I did it would be no use because I don't have the box any more. And after every update I have had a 'Windows.old' folder, which can apparently be used as a restore point to go back to an older software version, which is what i am doing now @kemical

 

[kemical]

Hmm... I still think your going to need a disk but see how you go. Let me know how you get on.