Hello all.
I'm using right now a 64 bit processor, Quad Core 2.2 GHz, 6 GB RAM. My OS is Vista Home Premium Edition (x86 64-Bit).
What's happening is that at certain times, when I'm using a program, I randomly lose mouse functionality, keyboard functionality, and my monitor freezes. It does not resolve itself either and I am forced to do a manual shutdown. It's a two month old computer and on a weekly basis this happens three times every seven or so days.
Two questions:
Might anyone know what the issue is? Hardware, software? There always seems to be a trigger. Whenever I check my event viewer there is normally a compatibility problem that causes a freeze. I can tell because an "unexpected shutdown" takes place next on the list 30 seconds after said problem (30 seconds being how much I usually wait for the computer to un-freeze until I manually shut it down. Once I waited 4 or so minutes, perhaps more.) I feel it MAY be a compatibility problem, but I just don't know.
My second question is if these frequent manual shutdowns are harming my computer or data. It's brand new and I am quite fearful I'm screwing it up because of it freezing.
Thanks,
Leo
I'm using right now a 64 bit processor, Quad Core 2.2 GHz, 6 GB RAM. My OS is Vista Home Premium Edition (x86 64-Bit).
What's happening is that at certain times, when I'm using a program, I randomly lose mouse functionality, keyboard functionality, and my monitor freezes. It does not resolve itself either and I am forced to do a manual shutdown. It's a two month old computer and on a weekly basis this happens three times every seven or so days.
Two questions:
Might anyone know what the issue is? Hardware, software? There always seems to be a trigger. Whenever I check my event viewer there is normally a compatibility problem that causes a freeze. I can tell because an "unexpected shutdown" takes place next on the list 30 seconds after said problem (30 seconds being how much I usually wait for the computer to un-freeze until I manually shut it down. Once I waited 4 or so minutes, perhaps more.) I feel it MAY be a compatibility problem, but I just don't know.
My second question is if these frequent manual shutdowns are harming my computer or data. It's brand new and I am quite fearful I'm screwing it up because of it freezing.
Thanks,
Leo