WLM 2012 Won't Open

Discussion in 'Windows 7 Software' started by Carbo, Mar 29, 2013.

  1. Carbo

    Carbo Active Member

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    Did a fresh install of Windows 7 64 bit, IE10, and installed Windows Live Mail 2012.
    But each time I try to open it I receive the message that "Windows Essentials has stopped working." The details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wlstartup.exe
    Application Version: 16.4.3505.912
    Application Timestamp: 50510e61
    Fault Module Name: nvdxgiwrap.dll
    Fault Module Version: 8.17.12.6830
    Fault Module Timestamp: 4db0cffd
    Exception Code: c0000005
    Exception Offset: 0000285a
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID 1033
    Additional Information 1: 3c8a
    Additional Information 2: 3c8ab3e9fbcbdea425bdef3a8b8e4c22
    Additional Information 3: 7c47
    Additional Information 4: 7c475b302f6d6f7f9a08675cb5b6164d


    Can someone make sense of this? Thank you.
     
  2. whs

    whs Extraordinary Member

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    I would uninstall Windows Live (the whole thing) and reinstall it. Use the advanced option of the Revo uninstaller. And don't reboot when it asks you because then Revo could not finish the cleanup.
     
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    I have seen some mention on the net about an Nvidia being involved in your situation. The Nvidia driver you show in the error (nvdxgiwrap.dll)is not the latest version, but I have installed the latest non-beta release of the drivers for my video card.

    Maybe IE 10 has generated a need to change some drivers and an update of the Nvidia drivers might help.
     

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