Windows 7 windows 7 appcrash when opening program

[stouffy]

Hello all and thanks for allowing me to be a part of your community.
I recently received a 3d printer without any software and have been attempting to load some programs to help me run the machine. The general consensus from what i have seen on discussion boards is a program called 'makerware'. I have use some links on a discussion board to download several version of the program, but keep experiencing an 'appcrash' while opening the programs after installation. the following is the error info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: makerware.exe
Application Version: 2.4.0.14
Application Timestamp: 528b90cb
Fault Module Name: ig4icd64.dll
Fault Module Version: 8.15.10.2102
Fault Module Timestamp: 4ba913ce
Exception Code: c0000005
Exception Offset: 000000000066ee03
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 935e
Additional Information 2: 935e8bbaf9cd79bb7e82d4f8053573e6
Additional Information 3: 390e
Additional Information 4: 390e4ef4573de32a16463771fefc204a

I have tried multiple things to no avail. Getting a little beat down here. Can anyone help? Thanks in advance.

 

[pnamajck]

we wish to welcome you to our forum.

afraid you won't get much help from me, stouffy … however, am suggesting for you to provide a bit more information … this may assist other team-members at this forum.

model-name/number of the 3d-printer would be a good start. seems makerbot products are what the software makerware is intended for. and if the equipment you bought is a makerbot 3d-printer … have you already visited their support facility? :

Spoiler: makerbot.com (troubleshooting)

Troubleshooting | MakerBot Support

and accessing their trouble-shooter with simple filter as "markerware" … i get plenty of reults involving issues with "crashes" :

Spoiler: makerbot.com (search)

makerware | Search | MakerBot Support

would also help the guys here if they knew your pc-make and model as well, stouffy … and did your pc come with win-7 or did you upgrade?

that's all i got, sport.

 

[stouffy]

Thanks for taking the time to reply pnamajck.

The device is a CTC Bizer dual extruder (CTC 3D Printer - Dual Extruder - MK8- Factory Direct Lowest Price- Free ABS/PLA | eBay). From what I understand, it is a cheap chinese knockoff of the makerbot replicator 2. I own an hp touchsmart 600-1120, running windows 7 home premium service pack 1, which came with the computer.

Among CTC groups and forums, it appears that makerware is the standard for software. I have also tried another program called flashprint and come across the same issue (appcrash). I found a thread that mentioned downloading older version so makerbot desktop, but I'm still having same error (in fact the error info above is from version 2.4, I believe the most recent listed on the makerbot website is 3.1).

I followed your lead to makerbot support, which mentioned updating driver software. According to my pc, drivers are up to date, and an intel driver update utility I downloaded states that all my drivers are generic and doesn't offer any update options. as I do not have a makerbot, I cannot take it any further than that, because then they want to open a case, and in order to do that, I must own a makerbot.

I am going to uninstall 2.4 and reinstall the most recent update from the website.

Thanks again for your direction pnamajck. Please let me know if there is anything else you can think of.

 

[stouffy]

I was able to run the program after uninstalling my intel HD driver.
I ran directx diagnostic tool and saw that I am running 32 bit on my display. I downloaded the 64 bit version of makerware, could this by why i am having issues with my driver causing the program to crash? Here is some driver info i recieved. does anyone have suggestions for manual upgrades from intel? according to HP and intel my drivers are up to date, but the last upgrade from HP is in 2010. I used the intel driver update utility and it basically just directed me to HP to get the update. There must be a more recent upgrade, right? I also tried to disable 3d acceleration, but windows would not allow (button greyed out). Any help would be greatly appreciated.

<CardName>Intel(R) HD Graphics</CardName>

<Manufacturer>Intel Corporation</Manufacturer>

<ChipType>Intel(R) HD Graphics (Core i3)</ChipType>

<DACType>Internal</DACType>

<DeviceKey>Enum\PCI\VEN_8086&DEV_0046&SUBSYS_2A9A103C&REV_12</DeviceKey>

<DisplayMemory>1696 MB</DisplayMemory>

<CurrentMode>1920 x 1080 (32 bit) (66Hz)</CurrentMode>

<MonitorName>Generic PnP Monitor</MonitorName>

<MonitorModel>unknown</MonitorModel>

<MonitorId>HWP4000</MonitorId>

<NativeMode>1920 x 1080(p) (66.364Hz)</NativeMode>

<OutputType>Internal</OutputType>

<MonitorMaxRes/>

<DriverName>igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32</DriverName>

<DriverFileVersion>8.15.0010.2102</DriverFileVersion>

<DriverVersion>8.15.10.2102</DriverVersion>

<DriverLanguage>English</DriverLanguage>

<DDIVersion>10</DDIVersion>

<DriverModel>WDDM 1.1</DriverModel>

<DriverBeta>0</DriverBeta>

<DriverDebug>0</DriverDebug>

<DriverDate>3/23/2010 06:34:54</DriverDate>

<DriverSize>6534144</DriverSize>

<DriverWHQLLogo>Yes</DriverWHQLLogo>

<WHQLDateStamp/>

<VDD>n/a</VDD>

<MiniVDD>n/a</MiniVDD>

<MiniVDDDate>n/a</MiniVDDDate>

<MiniVDDSize>0</MiniVDDSize>

<DeviceIdentifier>{D7B78E66-4306-11CF-BA7B-900AB2C2C535}</DeviceIdentifier>

<VendorID>0x8086</VendorID>

<DeviceID>0x0046</DeviceID>

<SubSysID>0x2A9A103C</SubSysID>

<RevisionID>0x0012</RevisionID>

<DriverNodeStrongName>oem8.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2102ci\ven_8086&dev_0046&subsys_2a9a103c</DriverNodeStrongName>

<RankOfInstalledDriver>00E60001</RankOfInstalledDriver>

<DXVAModes>ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C </DXVAModes>

 

[Neemobeer]

32 bit is just the number of colors available regarding the display that's basically the same for everybody. That's not a driver architecture. We would need the make/model of the computer to see if there is a more current driver.

 

[stouffy]

HP touchsmart 600 running windows 7 home premium service pack 1, which came with the computer. it has an intel core i3-330m processor (3M cache, 2.13 GHz)

 

[pnamajck]

stouffy … personally, afraid i cannot offer you anymore. guess you can wait and see if others have anything to offer. best wishes to you, sport.

 

[stouffy]

well i figured out my makerware crash, had to uninstall my hd graphics. but now i find that makerware is not going to cut it with my printer.

ok... trying another program...flashprint 3.14.0 3d printing software
here's my details:

3d printer is a CTC Bizer dual extruder (CTC 3D Printer - Dual Extruder - MK8- Factory Direct Lowest Price- Free ABS/PLA | eBay). From what I understand, it is a cheap chinese knockoff of the makerbot replicator 2.

I own an hp touchsmart 600-1120, running windows 7 home premium service pack 1, which came with the computer.

here is my appcrash:
Problem Event Name: APPCRASH
Application Name: FlashPrint.exe
Application Version: 0.0.0.0
Application Timestamp: 58660ec5
Fault Module Name: Qt5Gui.dll
Fault Module Version: 5.5.0.0
Fault Module Timestamp: 55911ee5
Exception Code: c0000005
Exception Offset: 000000000005b8d6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ff51
Additional Information 2: ff51b6550f96860dfe8f1b154281059e
Additional Information 3: df0c
Additional Information 4: df0ce66ef3b2c057cef049a21ea8b1b3


any help would be appreciated.