Problem Event Name: APPCRASH Application Name: rundll32.exe

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Zev David, Nov 4, 2014.

  1. Zev David

    Zev David New Member

    Nov 4, 2014
    Likes Received:
    Anyone know what this is about? I get this Error message then my Win Explorer stops working.
    then eventually BSOD. Afterwards windows wont boot.
    A friend mentioned to re-install disks, however I didn't get them with this computer.

    Problem signature:

    Problem Event Name: APPCRASH
    Application Name: rundll32.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc637
    Fault Module Name: SYSPLA~2.DLL
    Fault Module Version:
    Fault Module Timestamp: 52b1f07e
    Exception Code: c0000005
    Exception Offset: 0006c98c
    OS Version: 6.1.7601.
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Aug 28, 2007
    Likes Received:
    in order to better determine your actual issue we need to see the files generated when the machine blue screened. First though make sure your system is set to produce these files by changing your settings thus:
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs, then reboot for the changes to take effect.

    The files created when the system blue screens are called Dump files and are found in a folder marked 'Minidump'. This can be found in the main Windows folder. If you can't find it then it probably means your system wasn't set to produce dump files and you'll have to wait until the system bsod's again.
    Once it does or if you already have dump files at hand read this thread and it will tell you what we need exactly:
    Trouble likes this.

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