[IE 11 Crash] APPCRASH with Fault Module Name_KERNELBASE.dll

Discussion in 'Windows 7 Help and Support' started by MagaSaga, May 15, 2014.

  1. MagaSaga

    MagaSaga New Member

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    Hi there, I have a old Acer Aspire 5515 that I just reinstall the Win 7 Ultimate x64 couple weeks ago.
    OS is brand new, hardly has anything install expect all the drive and anti-virus software.

    =============================

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.16521
    Application Timestamp: 53114399
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18229
    Fault Module Timestamp: 51fb1116
    Exception Code: 8000ffff
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 4fac
    Additional Information 2: 4faccadd212d67392ab5960c3b49d698
    Additional Information 3: 242a
    Additional Information 4: 242aae79594b85f2dea05930b8400376

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


    ===========================================

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.16521
    Application Timestamp: 53114399
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18229
    Fault Module Timestamp: 51fb1116
    Exception Code: 8000ffff
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 4fac
    Additional Information 2: 4faccadd212d67392ab5960c3b49d698
    Additional Information 3: 242a
    Additional Information 4: 242aae79594b85f2dea05930b8400376

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    ---------------------------------------------------------------------

    +++Event Viver log+++


    Log Name: Application
    Source: Application Error
    Date: 5/15/2014 6:17:50 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Acer-Aspire5515
    Description:
    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16521, time stamp: 0x53114399
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
    Exception code: 0x8000ffff
    Fault offset: 0x0000c42d
    Faulting process id: 0xf8c
    Faulting application start time: 0x01cf7026eb0f167d
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 2a7d8570-dc1a-11e3-b3dc-001eecde0a34
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-15T10:17:50.000000000Z" />
    <EventRecordID>1804</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer-Aspire5515</Computer>
    <Security />
    </System>
    <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.16521</Data>
    <Data>53114399</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>53159a86</Data>
    <Data>8000ffff</Data>
    <Data>0000c42d</Data>
    <Data>f8c</Data>
    <Data>01cf7026eb0f167d</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>2a7d8570-dc1a-11e3-b3dc-001eecde0a34</Data>
    </EventData>
    </Event>
     
  2. Fixer1234

    Fixer1234 Senior Member

    Joined:
    Aug 3, 2012
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    Before you spend a lot of time on diagnostics, try starting IE in safe mode and see if it crashes:
    Start Menu / Run / iexplore -extoff
    If it works in safe mode, the problem is likely an add-on. Disable all of the add-ons (Tools / Manage Add-ons). Then enable them one at a time to discover which one is the problem.
     
  3. badrobot

    badrobot Senior Member

    Joined:
    Jun 14, 2012
    Messages:
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    Could also be outdated flash player.

    Never used IE for the past decade. I used Firefox and then I switched to Chrome.
     

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