Appcrash on programs - StackHash_d957, help.

Discussion in 'Windows 7 Help and Support' started by JenAndBerrys, Apr 8, 2015.

  1. JenAndBerrys

    JenAndBerrys New Member

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    Hi everyone,

    first post here, due to this problem I am having regarding appcrash on several programs, mostly games. I have tried researching this problem alone, but cant seem to find a solution. Here is an example of what i get every time i try to open the affected programs (the executable is of course, varying):

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: civilizationbe_dx11.exe
    Application Version: 1.0.2.666
    Application Timestamp: 5510821c
    Fault Module Name: StackHash_d957
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c000041d
    Exception Offset: 76f311f1
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1044
    Additional Information 1: d957
    Additional Information 2: d9578c9eae8a196f6edc8073c6b923b5
    Additional Information 3: 3a16
    Additional Information 4: 3a16456bb465ec2c3400c130b04d91a7

    What baffles me is that it just happened out of nowhere. I did not do download or install ANYTHING which shouldve triggered anything. So here I am, having no idea what caused this, and I ask for you help in the matter. Anyone here know how I should approach this?
     
  2. Josephur

    Josephur Windows Forum Admin
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    You'll get StackHash module errors when windows couldn't identify the module it was in when the application crashed. In that case, the kernel simply takes a hash of the stack so at least we might be able to identify if you've seen this exact crash before.

    I would start with a good 'ol Memory Checker, then update your drivers from there. Do you seem to see the error when in games mainly? Could indicate a graphics issue, try updating your video card drivers if that is the case.

    Do you have DEP turned on for all programs by chance?
     
  3. JenAndBerrys

    JenAndBerrys New Member

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    My drivers are up to date, and the appcrash happens before the program starts at all. I will run the memory check later on today. Just to clarify, nothing is pirated, so that cant be the fault.

    I had DEP on, then changed it to the other option, while excluding those affected. This did not work, sadly enough. Doing a diagnostic startup did however let the involved programs work. It started exactly one week ago, and after i did a diagnostic startup followed by a regular boot, everything was normal until yesterday. And it said the same StackHash_d957 back then as well. I will be home for the rest of the day in about 2-3 hours from now, so then I will be able to reply more quickly. :) Thanks for help so far.
     
  4. JenAndBerrys

    JenAndBerrys New Member

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    Just finished a check with the Windows Memory Diagnostic Tool. Nothing wrong there. Do you have any other tips I could try out?

    Edit: Did find out that it is mostly games that are affected, not all but many. Though graphics driver is up to date and everything seems fine.

    Edit nr2: Also, if something is not clear, just tell me and I will try to explain it otherwise... My native language is not english
     
    #4 JenAndBerrys, Apr 8, 2015
    Last edited: Apr 8, 2015
  5. JenAndBerrys

    JenAndBerrys New Member

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