VIDEO You will own NOTHING vol. 50 - Synology stops hosting old reinstall files, claims "licensing" issues

Synology's Licensing Controversy: Home NAS Users Speak Out In a recent YouTube video, the creator delves into a concerning email from a viewer discussing Synology's decision to cease support for legacy versions of its software. With the end of installation files for several DiskStation Manager (DSM) applications effective May 31, 2023, questions arise about Synology's motives and the implications for existing users.

Key Issues Raised​

The viewer's email reveals dissatisfaction with Synology's latest licensing changes. Users of Synology NAS (Network Attached Storage) devices often rely on these products for various functions, including surveillance via IP cameras. The email points out that old versions of the software that many users depend on will no longer be accessible, effectively rendering certain older devices obsolete just because the installation files will not be hosted.

Implications for Synology Users​

For many users, the expectation is that purchasing hardware grants continued access to the necessary software throughout the lifespan of the device. By removing these installations, which could lead to significant accessibility problems later, it feels as if Synology is pushing customers to invest in new devices rather than maintaining their existing systems.

Commentary on Consumer Rights​

The creator suggests that revoking access to essential software post-purchase challenges consumer rights. If users are led to believe they'll have continuing access to necessary programs, a sudden removal mandates scrutiny. Concerns over the licensing issue raised by Synology prompt an essential dialogue about consumer expectations and rights in tech purchases.

Long-term Observations​

The video further touches on trends in the tech landscape where companies prioritize profit over customer service, indicating a move towards a subscription-based model. This ongoing shift creates an environment where consumers become more vigilant about their purchases and the terms associated with them.

Conclusion​

As the dialogue around Synology's decisions unfolds, it emphasizes the need for consumers to understand their rights concerning technology purchases. The expectation of ongoing support and accessibility to software should align with acquisition, and this incident may represent a broader trend worth monitoring. This topic resonates with many in the Windows Forum community, especially those invested in NAS technology. With licensing and software support becoming contentious points, how do you view Synology's approach? Are there other brands you're exploring for NAS solutions? Join the conversation below!