📎 AI Summary:
The user "pickle875" inquires about crashes and uploads a dump file for analysis. "Kemical" analyzes the crash, identifying it as likely caused by the "cpuz138_x64.sys" driver, associated with CPU-Z, and suggests uninstalling related system applications. "Pickle875" confirms they have removed CPU-Z, and "Kemical" asks to post new dump files if crashes continue. The overall tone is troubleshooting-focused with a collaborative effort to resolve the issue.

pickle875

New Member
Member details
Joined
Jun 28, 2015
Messages
2
Thread Author #1
I have had a few crashes in the past week. Could someone please help me analyze the dump file which i have uploaded.
 

Attachments

Solution
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {841ec60, f, 1, fffff8033ffb1b57}

*** WARNING: Unable to verify timestamp for cpuz138_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys
Probably caused by : cpuz138_x64.sys ( cpuz138_x64+2104 )

Followup: MachineOwner
Hi,
this...

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {841ec60, f, 1, fffff8033ffb1b57}

*** WARNING: Unable to verify timestamp for cpuz138_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys
Probably caused by : cpuz138_x64.sys ( cpuz138_x64+2104 )

Followup: MachineOwner
Hi,
this is down to either CPU-z or a third part system application which diagnoses your pc's spec. I can't remember the actual name of the app but it's usually called something like 'Systemcare' or similar. Anyway try removing said app and see if the bsod stops.
 

Solution

pickle875

New Member
Member details
Joined
Jun 28, 2015
Messages
2
Thread Author #3
I have uninstalled cpu-z for the time being to see if that helps
 

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
Ok Pickle.. If you get any new dump files please post.