📎 AI Summary:
The thread discusses a BSOD 0x0000009F error on a Lenovo X240 running Windows 7, with initial advice suggesting issues with power management and drivers, specifically related to the Intel Wi-Fi driver and Fortinet FortiClient antivirus. The original poster plans to uninstall FortiClient and update their Wi-Fi driver in response. The overall tone is helpful and supportive, with users exchanging troubleshooting steps and wishing each other well for the New Year.

Tun1

New Member
Joined
Oct 27, 2015
Messages
16
Thread Author #1
Dear All,

I am seeking advise to solve BSOD 0x0000009F.
I have attached file Minidump file for your reference.

NB model is Lenovo X240, Windows 7 Professional 32 bits.

Thanks in advance
 

Attachments

Solution
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}

Probably caused by : pci.sys

Followup: MachineOwner
Hi,
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet...

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,160
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}

Probably caused by : pci.sys

Followup: MachineOwner
Hi,
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Code:
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:
Link Removed
 

Solution

Tun1

New Member
Joined
Oct 27, 2015
Messages
16
Thread Author #3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}

Probably caused by : pci.sys

Followup: MachineOwner
Hi,
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Code:
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:
Link Removed

Actually i already disable Forticlient from auto startup but looks like doesn't work. I will uninstall Fortinet and update the wifi latest driver as well. Thanks a lot. Happy New Year to you.