📎 AI Summary:
The thread discusses a BSOD 0x0000009F error on a Lenovo X240 running Windows 7, with initial advice suggesting issues with power management and drivers, specifically related to the Intel Wi-Fi driver and Fortinet FortiClient antivirus. The original poster plans to uninstall FortiClient and update their Wi-Fi driver in response. The overall tone is helpful and supportive, with users exchanging troubleshooting steps and wishing each other well for the New Year.
The thread discusses a BSOD 0x0000009F error on a Lenovo X240 running Windows 7, with initial advice suggesting issues with power management and drivers, specifically related to the Intel Wi-Fi driver and Fortinet FortiClient antivirus. The original poster plans to uninstall FortiClient and update their Wi-Fi driver in response. The overall tone is helpful and supportive, with users exchanging troubleshooting steps and wishing each other well for the New Year.
Solution
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}
Probably caused by : pci.sys
Followup: MachineOwner
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet...
kemical
Essential Member
Member details
- Joined
- Aug 28, 2007
- Messages
- 36,163
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}
Probably caused by : pci.sys
Followup: MachineOwner
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Code:
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Link Removed
Hi,Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, 862ed560, 8078adb0, cac84358} Probably caused by : pci.sys Followup: MachineOwner
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:Code:FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Link Removed
Actually i already disable Forticlient from auto startup but looks like doesn't work. I will uninstall Fortinet and update the wifi latest driver as well. Thanks a lot. Happy New Year to you.