📎 AI Summary:
The thread discusses a Windows user experiencing BSOD errors when burning Blu-ray discs with Nero 2017/2018, with subsequent troubleshooting focusing on dump file analysis revealing memory corruption issues. The assistant suggests checking for corrupt Nero installations, updating firmware, and testing memory, including running Nero as administrator and temporarily uninstalling conflicting software like AVG. Overall, the user is exploring hardware checks and software configurations as potential causes, with the conclusion leaning toward software conflicts or corruption rather than hardware failure.
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NettleWarbler

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Thread Author #1
Afternoon all , I get BSOD when trying to burn blu-ray disks , It,s Nero 2018 or 2017 I use when burning blu--rays . Thank you .
 

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kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 101, {18, 0, ffffc70086fa3180, 4}

Probably caused by : memory_corruption

Followup:     memory_corruption
Hi,
I can see the process causing the issue is nerovision.exe which as your aware part of Nero itself.

Now as you can use a different app to burn the disks without...
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kemical

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#41
I'm pretty sure VLC works on whichever device you decide to view your video signal on.
 

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kemical

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#42
But... It's only a suggestion. If you don't want to use it then don't use it..
 

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Thread Author #43
Hello i'v downloaded and installed command centre msi . I take it I have to install the other 4 items that were there .
 

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Thread Author #47
Live update 6 started automatacly it found 5 drivers which I downloaded and installed ( I think they installed ) missed out Norton and google , will it be ok to try Nero now .
 

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kemical

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#48
Good luck! Oh I thought you wrote you were going to try it.. Yes, why not?
 

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Thread Author #49
kemical , I will leave till late tomorrow afternoon , about 2 hrs earlier than now . Good night .
 

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kemical

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#50
Ok understood, if it does blue screen please post the dump file. Hope all goes well.
 

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Thread Author #51
3 BSOD , everytime I try to move to a different folder from minidump or send to a compresed zip folder or upload here it says ,.file not found or no read position , try that .
 

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Thread Author #52
I did a scan with MSI Live Updater it found 5 Drivers , thought I had installed them . Done another scan this time 5 Drivers were definitely installed it said .
 

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kemical

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#53
No dump file contained.

No dump file creation can be caused by having no page file. If you disabled it then please enable so that it's running at the recommended amount.

No dump creation can also mean issues with the HDD. Try running a chkdsk:
chkdsk – Guide for Windows XP, Vista, 7, 8, 8.1, 10

Have you tried running the application found in the sticky?

Have you tried accessing Nero support?
Official Nero Software Support | Customer Service and Technical Support
 

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kemical

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#54
NettleWarbler said:
I did a scan with MSI Live Updater it found 5 Drivers , thought I had installed them . Done another scan this time 5 Drivers were definitely installed it said .
Click to expand...
I also mentioned updating your Bios but as your struggling to install drivers it's probably best left to an expert.

Oh and one last question. Has Nero always blue screened or could you use it at one point without issue?
 

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kemical

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#55
Actually i have further questions..

Is Nero fully patched? Please post the version number in it's entirety.
 

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kemical

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#57
NettleWarbler said:
yes it used to burn blurays .
Click to expand...
If you have a system restore point for around the time it worked you could try that.

Did you see my other questions regarding Nero support?

Your page file?

Is your version patched and full version number please.
 

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kemical

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#58
You also forgot to post whether you ran this:

Check the processor is ok by running the Intel diagnostic:
Link Removed

Also don't forget about the chkdsk.
 

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Thread Author #59
Mornin , if anyones interested I tried Nero again this morning ,same result BSOD after about 1 minute . Before I scanned with MSI Live Update it found 5 drivers I installed them , then re-started the PC . Did another scan this time only Google drivers were found so they were definitely installed .
 

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Thread Author #60
I also done a scan with Intel® Processor Diagnostic Tool , it ended up with a Big Green Pass .
 

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