Mohit Verma
New Member
From few days I am facing this blue screen error.. I've also uploaded the minidump file, please help me asap.
📎 AI Summary:
Mohit Verma reported a blue screen error and uploaded a minidump file. Kemical analyzed the issue, identifying it as caused by a system file related to Windows 8 or VirtualBox, and recommended updating VirtualBox and uninstalling Norton AV to resolve potential conflicts. After Mohit uninstalled Norton, his PC ran smoothly, and kemical acknowledged the update, indicating the troubleshooting was effective.
Mohit Verma reported a blue screen error and uploaded a minidump file. Kemical analyzed the issue, identifying it as caused by a system file related to Windows 8 or VirtualBox, and recommended updating VirtualBox and uninstalling Norton AV to resolve potential conflicts. After Mohit uninstalled Norton, his PC ran smoothly, and kemical acknowledged the update, indicating the troubleshooting was effective.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffffa800dcff000, 2, 0, fffff880022dbc53}
Probably caused by : wfplwfs.sys ( wfplwfs!L2802_3ParseMacHeader+7f )
Followup: MachineOwnerthe above is a windows core process which google tells me is included in Windows 8 consumer preview. If your still running this os you need to update as support stopped for it in Jan 2013. If your your using windows 8.1 and not the Windows 8 CP just ignore that remark.
What actually made the above crash was Virtualbox.exe. Try updating if an update is available:
https://www.virtualbox.org/wiki/Downloads
I notice your running Norton AV and this is well known for causing issues. Please uninstall using this tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use either Defender or MSE as both are very stable:
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Check for updates on your machines support page:
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Post any more dump files you have. The more I have the easier it is to find the issue.
Mohit Verma
New Member
I've uninstalled norton, now my pc is running smoothly.. 🙂 . thanks...
