📎 AI Summary:
The thread discusses a user experiencing intermittent BSODs despite running diagnostics and updating drivers. The responder notes potential conflicts with the security processor driver and mentions errors related to Carbonite, suggesting checking device manager for missing drivers. Overall, the conversation highlights troubleshooting steps, with advice pointing toward driver issues and the need for specialized analysis of dump files.
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VP2011

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Joined
Feb 2, 2012
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10
Thread Author #1
Hi...

I'm getting random BSOD.

I have run memtest... 8 passes, all OK
I have run HD Pro... all OK
I believe all drivers are up to date, and all firmware is up to date.

I have run verifier... but I don't know how to access data from this after BSOD.

I have attached zip file which contains sys info, event viewer log, dump files etc.

Any assistance is greatly appreciated.

Thanks

Fred
 

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Saltgrass
I am not really good at reading the dump files, so I will just make some observations.

Your info files shows a couple of things. Several error messages have been generated concerning Carbonite. Doesn't mean it is directly responsible, but might be in conflict with something else.

You also show a problem component:

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000
This device is not present, is not working properly, or does not have all its drivers installed.
Click to expand...

The only place I might think to look for this is in Device Manager, open the View menu and select "Show hidden devices". Then check the non--plug and play drivers. Maybe it will show up there with a yellow triangle and give you some info.

Some folks that...
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Saltgrass

Saltgrass

Excellent Member
Microsoft Community Contributor
Joined
Oct 16, 2009
Messages
15,152
#2
I am not really good at reading the dump files, so I will just make some observations.

Your info files shows a couple of things. Several error messages have been generated concerning Carbonite. Doesn't mean it is directly responsible, but might be in conflict with something else.

You also show a problem component:

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000
This device is not present, is not working properly, or does not have all its drivers installed.
Click to expand...

The only place I might think to look for this is in Device Manager, open the View menu and select "Show hidden devices". Then check the non--plug and play drivers. Maybe it will show up there with a yellow triangle and give you some info.

Some folks that can read the dump file should be along soon.
 

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