📎 AI Summary:
The thread discusses a user experiencing the IRQL_NOT_LESS_OR_EQUAL error on Windows 10, which causes the system to automatically restart. Multiple contributors clarify that this error often results in a blue screen but can also cause restarts without visible crashes, and they recommend checking dump files, resetting drivers with verifier.exe, and inspecting device drivers for issues. Overall, the conversation emphasizes diagnosing the problem through logs and cautious troubleshooting, with some debate over whether a blue screen was visibly observed.
The thread discusses a user experiencing the IRQL_NOT_LESS_OR_EQUAL error on Windows 10, which causes the system to automatically restart. Multiple contributors clarify that this error often results in a blue screen but can also cause restarts without visible crashes, and they recommend checking dump files, resetting drivers with verifier.exe, and inspecting device drivers for issues. Overall, the conversation emphasizes diagnosing the problem through logs and cautious troubleshooting, with some debate over whether a blue screen was visibly observed.
Solution
kemical
Essential Member
Hi jma,
you did in fact have a blue screen although the auto restart was too fast for you to see it.
The reason I know is because the Event log section you sent had details of the dump file:
Please read and use the app found here:
How to ask for help with a BSOD problem
When a system blue screens a record is created called a dump file. These can be found in a folder marked 'Minidump' in the main windows folder It's that we want to see. Sometimes one has to change system settings to get dump files to be produced but your event log says one has been created.
Bugcheck A is usually caused by either a faulty device driver, system service or bios. The dump file will reveal more so please upload asap.
you did in fact have a blue screen although the auto restart was too fast for you to see it.
The reason I know is because the Event log section you sent had details of the dump file:
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff800df291c1f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2fefb868-c3bc-4e68-bd27-2f3244d4d122.How to ask for help with a BSOD problem
When a system blue screens a record is created called a dump file. These can be found in a folder marked 'Minidump' in the main windows folder It's that we want to see. Sometimes one has to change system settings to get dump files to be produced but your event log says one has been created.
Bugcheck A is usually caused by either a faulty device driver, system service or bios. The dump file will reveal more so please upload asap.
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kemical
Essential Member
Well according to this he did indeed get a blue screen:
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff800df291c1f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2fefb868-c3bc-4e68-bd27-2f3244d4d122.
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kemical
Essential Member
I would also advise to not use anything like the verifer.exe until you have a recovery disk/USB. This reason I say this is because you can sometimes fall into a boot loop on start up. You will need the recovery disk/usb to boot into safe mode and turn the verifier off.
So can you simply try running the app in the link specified. please, thank you.
Once you've done that post the results, thanks.
So can you simply try running the app in the link specified. please, thank you.
Once you've done that post the results, thanks.
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nmsuk
Essential Member
His event viewer is stating there was a blue screen and that theres a dmp associated to it.
kemical
Essential Member
It is indeed.
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff800df291c1f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2fefb868-c3bc-4e68-bd27-2f3244d4d122.
Sandbox
Member
well I'm sorry to say this
0X0000000A (0X0000000000000000, 0X0000000000000002, 0X0000000000000000, 0XFFFFF80002C90E42 does not mean a blue screen
IRQL_NOT_LESS_OR_EQUA
it means exactly the message that he got which is irql_not_less_or_equal
which that can mean multiple things things like blue screen ,restart, dumping file error and also a runtime and if you look carefully I specifically asked a question (did you get a blue screen) his reply was no I just restarts I don't know why am explain myself
kemical
Essential Member
That is your opinion.
Just because the op didn't see the actual blue screen means nothing. If a memory dump has been saved then chances are it's blue screen which you even say yourself is entirely possible.
Code:
A dump was saved in: C:\Windows\MEMORY.DMP.Just because the op didn't see the actual blue screen means nothing. If a memory dump has been saved then chances are it's blue screen which you even say yourself is entirely possible.
kemical
Essential Member
Sandbox
Member
Yes I did say that its a possibility of blue screen but what I'm saying is that he clearly stated that he did not get a blue screen that's all I still don't understand why we're still talking about this ? And it was very common in Windows 7 but were talking about window 10
kemical
Essential Member
And I'm telling you that means nothing.
See this screenshot? If the box arrowed is checked then chances are the machine will simply restart without the user seeing anything blue screen wise.
Microsoft Defender: No threats detected
Scan details
See this screenshot? If the box arrowed is checked then chances are the machine will simply restart without the user seeing anything blue screen wise.
Last edited by a moderator:
Sandbox
Member
Blue screens are caused by hardware problems and issues with low-level software running in the Windows kernel. A blue screen occurs when Windows encounters a “STOP Error.” This critical failure causes Windows to crash and stop working. The only thing Windows can do is stop the computer
all good
kemical
Essential Member
This is correct but as i showed you if that box is checked then the system sometimes just restarts without you even seeing the blue screen. I've had blue screens like this myself so know it's entirely possible.
Anyway as you say Sandbox:
All good! 🙂
