Michael Dreher
Member
I have a unknown device under this heading and trying to figure out what it is. Also have been getting a whea uncorrectable error.
📎 AI Summary:
The thread discusses a user experiencing an unknown device issue and a WHEA uncorrectable hardware error on their Windows 8.1 Alienware system. The support offered includes suggestions to update drivers, run diagnostic tools, and resolve Windows update errors, with troubleshooting steps such as resetting services and compressing log files. Overall, the conversation reflects helpful troubleshooting advice with the user working towards resolving their hardware and update issues.
The thread discusses a user experiencing an unknown device issue and a WHEA uncorrectable hardware error on their Windows 8.1 Alienware system. The support offered includes suggestions to update drivers, run diagnostic tools, and resolve Windows update errors, with troubleshooting steps such as resetting services and compressing log files. Overall, the conversation reflects helpful troubleshooting advice with the user working towards resolving their hardware and update issues.
Solution
kemical
Essential Member
Hi,
have you updated your chipset drivers or chipset 'inf' recently? Also whea uncorrectable error is usually Bugcheck 124 meaning a hardware error occurred. Usual causes are overheating from overclocking.
If you want someone to read your dump files then please read this thread here as it will advise you on what to include:
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Please post system specification.
Oh and i moved your thread to the correct section.
have you updated your chipset drivers or chipset 'inf' recently? Also whea uncorrectable error is usually Bugcheck 124 meaning a hardware error occurred. Usual causes are overheating from overclocking.
If you want someone to read your dump files then please read this thread here as it will advise you on what to include:
Link Removed
Please post system specification.
Oh and i moved your thread to the correct section.
Michael Dreher
Member
Does that windows 7 tool work on windows 8?
Michael Dreher
Member
whenever I try to update windows I get an error 80244022
kemical
Essential Member
Thank you.
I went through the links and think this is your model:
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Yes. Remember to right click and run as admin.
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Michael Dreher
Member
i got the update to work by reseting it in services
Michael Dreher
Member
the compressed folder couldn't be uploaded because it is too large for the server
kemical
Essential Member
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe001e695f028, be000000, 21136}
Probably caused by : GenuineIntel
Followup: MachineOwnerall your dump files are the same. Bugcheck 124 means a fatal hardware error has occurred. This bugcheck is usually seen when the user is overclocking and has heat issues.
So if you are overclocking please stop (I'm not sure if it's even possible to overclock a laptop but with yours being Alienware nothing would surprise me).
I see your running the Intel extreme tuning application so if you have made any changes please return to default values.
You might not be overclocking but could still be suffering from heat related issues. Ensure all vents are free from dust build up by using a small paintbrush.
Monitor your idle and full load temps using this app:
HWiNFO, HWiNFO32/64 - Download
Do you still have the unknown device?
Please update your laptop using the drivers found here (correct link this time). I also noticed you had a bios update which relates to thermal properties so may increase the fan speed.
Alienware 17 R2
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Please make the above changes and see how you go. Post any new dump files.
