Windows 7 Too many BSOD's Please help

godan · Aug 22, 2010

I have been getting numerous BSOD's. Can you check my minidump files to see if there is anything obvious. System is MotherBoard ASROCK A780GXE/128M, AMD 435 rana triple core CPU, 4 Gigs of Oz ram DDR2 1066 I think. Thanks in advance...Files attached I hope.

TorrentG · Aug 23, 2010

Hi and welcome.

No, nothing obvious which is in 95% of the cases anyhow. Let's see what we can do though:

1) Update these Microsoft keyboard and mouse drivers:

Code:

NuidFltr NuidFltr.sys Fri May 08 04:53:31 2009
point64k point64k.sys Fri May 08 04:53:29 2009

Link Removed - Invalid URL

2) Uninstall Wondershare software. (Important to do.)

3) This driver is definitely faulty under Windows 7. It's your Realtek network driver. Please update it:

Code:

Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009

Link Removed

4) This step is only necessary if issues persist: Uninstall SuperAntiSpyware

---------

Good luck and please tell us how it goes after. Post new crashes and we can take things from there if need be, to see what you might have missed. Enjoy.

godan · Aug 23, 2010

Excellent information. I did all you suggested. I had trouble figuring out what the wondershare software was but found it to be wsdrivers for audio and there were 4 of them which I deleted all. I even deleted superantispyware which I hardly ever use anyway. I will keep you posted if I have further blue screens...Thank you again..very much.

TorrentG · Aug 23, 2010

Very welcome.

Yep, please keep us updated on how it's going.

godan · Aug 24, 2010

Question about wondershare. Am I right that the wsaudio device drivers are what you referred to. And if so is it a virus. Other than deleting the drivers, anything more to do to remove wondershare...It doesn't show up in control panel - programs to uninstall. Thanks.

TorrentG · Aug 24, 2010

Yes, precisely.

Code:

WsAudio_DeviceS_1_ WsAudio_DeviceS(1).sys Thu Jul 23 08:04:10 2009
WsAudio_DeviceS_2_ WsAudio_DeviceS(2).sys Thu Jul 23 08:04:10 2009
WsAudio_DeviceS_3_ WsAudio_DeviceS(3).sys Thu Jul 23 08:04:10 2009
WsAudio_DeviceS_4_ WsAudio_DeviceS(4).sys Thu Jul 23 08:04:10 2009
WsAudio_DeviceS_5_ WsAudio_DeviceS(5).sys Thu Jul 23 08:04:10 2009

Code:

 Image path: \SystemRoot\system32\drivers\WsAudio_DeviceS(1).sys
    Image name: WsAudio_DeviceS(1).sys
    Timestamp:        Thu Jul 23 08:04:10 2009 (4A6851BA)
    CheckSum:         000135B1
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can upload one or all to Jotti's malware scan to see if they're malware. Other than that, it does seem to be part of Wondershare software.

Reference: Link Removed - Invalid URL

In any case, they need to be uninstalled since their date is from before Windows 7 was release. This is very likely one source of issues that needs to be resolved.

godan · Aug 25, 2010

Re: Too many BSOD's Please help (Got another one)

Well this morning I got another Blue Screen. This is after I deleted suggested files from previous post. I was watching a streaming video through IE 8 when it froze started studdering then went to blue screen. I have attached the minidump. I would much appreciate if you could view it and make any suggestions you can. Thanks.

TorrentG · Aug 25, 2010

Re: Too many BSOD's Please help (Got another one)

Code:

NuidFltr NuidFltr.sys Fri May 08 04:53:31 2009

has not been updated yet from Microsoft's web page linked to above.

-----

Also, it's important to delete this driver at C:\Windows\System32\drivers and then reboot:

Code:

pcouffin pcouffin.sys Tue Dec 05 09:39:30 2006

It will break the CD/DVD software you have that installed it. Uninstall the software itself too, if you know which it is.

godan · Aug 25, 2010

Thanks for the quick response. To delete the pcouffin.sys should I go to c-windows-sys32 find it and delete it there? Or delete the cd/dvd rom from device manager. On the NuidFltr.sys I did get the microsoft updates for the keyboard and mouse. Any thoughts on if this driver is for keyboard or mouse. I will reinstall. Thanks.

godan · Aug 25, 2010

I checked and the mouse and keyboard drivers were updated to version 7.10.344.0. Which is suppose to be the most up to date version for win7 64 bit. So the NuidFltr.sys must not have been updated in the new software. I have been searching to see if that particular driver as an update is anywhere else for download. I can't find it elsewhere. Any thoughts? Thanks. P.S. I deleted the pcouffin from the windows folder and the software I think needed it.

TorrentG · Aug 25, 2010

Good about deleting pcouffin.sys.

If you have a new crash, please post the crash dump and we will take things from there.

Good chances things may be well now. If not, we'll see about the NuidFltr.sys keyboard driver.

godan · Aug 29, 2010

Had another Crash. This is the first one in 4 days...I thought I was out of the woods...but guess not. I was surfing the internet when this blue screen occurred. I am really considering Formatting and reinstalling the operating system. I plan on holding off to see what you feel this minidump is about. Thanks for all your help...Your the best.

godan · Aug 29, 2010

Well...Here is another one. 2nd one this AM...Thanks.

godan · Aug 31, 2010

TorrentG, Have you had a chance to look at my last 2 minidumps and any suggestions? Thanks.

cybercore · Aug 31, 2010

Both your latest dumps point to drivers fault.

082910-20716-01.dmp

BugCheck A, {3bb9eca5, d, 0, fffff80002afa873}
Probably caused by : ntkrnlmp.exe (nt!RtlDispatchException+1f3)
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xA_nt!

082910-19390-01.dmp

BugCheck 24, {1904fb, fffff8800860e158, fffff8800860d9c0, fffff80002b840a0}
Probably caused by : fileinfo.sys (fileinfo!FIPostReadWriteCallback+f2)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: rundll32.exe
CURRENT_IRQL: 0
IMAGE_NAME: fileinfo.sys (Microsoft)
FAILURE_BUCKET_ID: X64_0x24_fileinfo!FIPostReadWriteCallback+f2

ckldrv.sys Mon Mar 17 18:46:29 2008
unknown, I'd recommend scanning your system for malware

GEARAspiWDM.sys Mon May 18 15:17:04 2009
by GEAR Software Inc (GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering)

P17.sys Fri Oct 16 09:44:53 2009
Creative audio, there should be a newer version of this

TorrentG · Aug 31, 2010

Uninstall the software that installed this old driver that Cybercore mentioned:

Code:

ckldrv   ckldrv.sys   Mon Mar 17 12:46:29 2008

Helpful links for you to see which software that might be:

ckldrv.sys Windows process - What is it?

Link Removed - Invalid URL

---------

When done, reboot and then check C:\Windows\System32\ folder for that above driver to be gone now. It should be.

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