📎 AI Summary:
The thread discusses a user’s issue with an external HP HDD appearing as a "CD Drive" with inaccessible files on Windows 8.1. After troubleshooting advice from another user about safely ejecting and reconnecting the drive, RobSr reports that reinstalling device drivers and reassigning a drive letter resolved the problem, restoring normal functionality. Overall, the support was positive, resulting in a successful fix for the user's drive issue.
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RobSr

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May 4, 2014
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Thread Author #1
I have a 1tb HP External HDD that has a lot of files on it. The drive worked fine until yesterday and when I plugged it into the USB port it activated as "CD Drive (G:) HP Launcher". I used explorer and was not able to locate any of my files. There are 2 files showing: 1. HPLauncher.exe 2. Autorun.inf. I've tried deleting these files etc. with no luck. Can someone please help this rookie figure out how to correct this issue. My OS is Windows 8.1.

Greatful in advance, Rob

My email if needed: [email protected]
 

Solution
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bassfisher6522 said:
Safely remove/eject the external drive. Never/ever just pull the usb cable from the usb port. In doing so can render the device inoperable or useless in which a format is required. Reboot the system, once completely booted up, plug the external drive into a different usb port of the system and check if it's recognized.
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Thank you for your responsiveness. I used device mgr. and uninstalled the drivers and afterwards I reassigned a drive letter and somehow it's back to normal and working great. Thanks again ... Rob
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Jimbo22

Jimbo22

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Aug 27, 2008
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#2
Safely remove/eject the external drive. Never/ever just pull the usb cable from the usb port. In doing so can render the device inoperable or useless in which a format is required. Reboot the system, once completely booted up, plug the external drive into a different usb port of the system and check if it's recognized.
 

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RobSr

New Member
Joined
May 4, 2014
Messages
2
Thread Author #3
bassfisher6522 said:
Safely remove/eject the external drive. Never/ever just pull the usb cable from the usb port. In doing so can render the device inoperable or useless in which a format is required. Reboot the system, once completely booted up, plug the external drive into a different usb port of the system and check if it's recognized.
Click to expand...
Thank you for your responsiveness. I used device mgr. and uninstalled the drivers and afterwards I reassigned a drive letter and somehow it's back to normal and working great. Thanks again ... Rob
 

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