📎 AI Summary:
The thread concerns a user experiencing a recurring issue where their Dell Inspiron laptop encounters a problem and displays a blue message box after visiting MSN's website, leading to failed startup and repair attempts. The user suspects malware and runs scans with Malwarebytes, which show no threats in normal mode, although safe mode is recommended for thorough scanning. Other contributors suggest using additional malware scanners and indicate the thread has been moved to the appropriate support section, reflecting ongoing troubleshooting efforts.

Fenway16

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Thread Author #1
Dell Inspiron - Not really a bsod I don't think... 2nd time this has happened. MSN site when reading a story, screen becomes sort of transparent and seconds later, a small box with blue background says a problem has been detected. It then closes and goes to a black screen on desktop. I restart but it does not load my security software or mouse. I shut off manually and when I restart a windows "repair" window comes up. Startup repair is checking for problems. It has been doing that for 15 minutes. No progress.

I am going to manually shut it down again as I don't think this repair mode is working. I'll check back with you guys (on my laptop now) and see what you think. I think it may be a malware attack - I do have my Macrium backup on hand if I can't boot into system next time, Thanks in advance.

Since this post, restarted and all up and running properly again. Don't know what's going on but as I said, this is the 2nd time it has happened and all started on MSN page. I will read some of the posts - solutions - on this forum. Thanks.
 

Last edited:

Neemobeer

Windows Forum Team
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It's certainly possible it's malware. I would grab a couple scanners and run them in safe mode such as malwarebytes and spybot.
 

Solution

Fenway16

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Thread Author #3
Hi and thanks. I do have MWB premium on the desktop. I ran a scan in normal mode - not safe mode - nothing came up as a threat,. Should do in safe mode tho?
 

Fenway16

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Thread Author #5
Hi - checked with the mwb guru who stated whether scan run in normal or safe mode, won't make a difference. He/She did indicate to scan including rootkits. Will do that. Thanks again.