📎 AI Summary:
The original poster experienced issues after a Windows 10 update, which caused Microsoft Office Professional Plus to become unactivated and forced them to set a security PIN, despite prior preferences. A responder suggested rolling back Windows to a previous build to remove the PIN prompt and advised that the Office activation problem might be linked to the account still associating the software with an old computer, recommending options like removing the old device from their account, finding the original license, purchasing a new license, or using alternative solutions. Overall, the thread highlights common post-update troubleshooting challenges, with practical suggestions to resolve activation and security PIN issues.

shaytala

New Member
Joined
Nov 7, 2020
Messages
2
Thread Author #1
I did a routine shut down of my computer so Windows 10 could update. When my computer rebooted my Microsoft Office Professional Plus became non-functional. It says I need to activate with a key. I purchased and installed the program online last fall. I've never had any issues with it.

Because this is on my new computer since that time, and I purchased the program on my old computer I haven't been able to locate my original key on several external hard drives I keep. I'm confused as to how Windows 10 and Microsoft work with each other and have no clue how to trouble shoot this.

Also, Windows also forced me to select a security pin in order to get into my computer. I'm the only person who ever uses my computer and previously had purposely NOT DONE THIS. I want to pick up my laptop and just use it.

Any suggestions on troubleshooting this will be greatly appreciated.
 

Solution
the best way to fix the pin issue is to roll back to a build of Windows 10 that allows netplwiz... this is why my work laptop disabled updates

as for the office, its because your account still has the old computer listed and your options are;
buy another copy, remove the old computer from your office account, find the old email with the license, use some other software instead [this is what i do now] or some how use the old computer to run office i.e, make it a V-system inside the current one

ussnorway

Windows Forum Team
Staff member
Joined
May 22, 2012
Messages
4,597
the best way to fix the pin issue is to roll back to a build of Windows 10 that allows netplwiz... this is why my work laptop disabled updates

as for the office, its because your account still has the old computer listed and your options are;
buy another copy, remove the old computer from your office account, find the old email with the license, use some other software instead [this is what i do now] or some how use the old computer to run office i.e, make it a V-system inside the current one
 

Solution