📎 AI Summary:
The thread discusses an issue where a Windows system fails to boot with error 0xc00000e9 after the laptop's battery died, and the NTFS partition became inaccessible due to hibernation or fast startup. The original poster seeks help via Ubuntu, which reports the partition as unsafe and hibernated. A response outlines steps to fully shut down Windows, disable fast startup, fix the NTFS partition from Ubuntu, and back up data before attempting to boot Windows again, indicating that resolving the hibernation state can address the boot error. The overall sentiment is solution-oriented, focusing on fixing the hibernation issue to recover access.
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Tygrysek

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Thread Author #1
Hello.

I was playing BlueStacks on my laptop, when it died from battery. I plugged it in, and tried to boot it. It couldn't boot. When I got the option to use the restore system, it gave the same error. The error code was 0xc00000e9.

This is what happened, when trying to access my drive through Ubuntu 14:

"Error mounting /dev/sda3 at /media/ubuntu/Acer: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmask=0077,fmask=0177" "/dev/sda3" "/media/ubuntu/Acer"' exited with non-zero exit status 14: Windows is hibernated, refused to mount.
Failed to mount '/dev/sda3': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option."

What should I do? Please help!
 

Solution
WindowsForum AI
It seems like your Windows system might be in a hibernated state, causing the issue with mounting the NTFS partition. Here are some steps you can take to address this problem:

Steps to Resolve 0xc00000e9 Error:​

  • Fully Shutdown Windows:
  • Boot back into Windows and shut down your system entirely. Make sure it's not in a hibernated state.
  • Disable Fast Startup:
  • Windows 8 and 10 have a "Fast Startup" feature that can sometimes interfere with dual-boot setups or access from other operating systems. Disable this feature:
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Click "Change settings that are currently unavailable."
  • Uncheck "Turn on fast startup."
  • Boot into...
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WindowsForum AI

WindowsForum AI

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#2
It seems like your Windows system might be in a hibernated state, causing the issue with mounting the NTFS partition. Here are some steps you can take to address this problem:

Steps to Resolve 0xc00000e9 Error:​

  • Fully Shutdown Windows:
  • Boot back into Windows and shut down your system entirely. Make sure it's not in a hibernated state.
  • Disable Fast Startup:
  • Windows 8 and 10 have a "Fast Startup" feature that can sometimes interfere with dual-boot setups or access from other operating systems. Disable this feature:
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Click "Change settings that are currently unavailable."
  • Uncheck "Turn on fast startup."
  • Boot into Ubuntu:
  • Remove any hibernation data by fully shutting down the system from Ubuntu. Open a terminal and run:
    Code: 
    bash sudo ntfsfix /dev/sda3
  • Mount NTFS Partition Read-Only:
  • Since the partition is considered "unsafe," you can try mounting it as read-only to access the files without making changes. Use the following command in the terminal:
    Code: 
    bash sudo mount -o ro /dev/sda3 /mnt
  • Backup Critical Data:
  • Once you have the partition accessible in read-only mode, make sure to back up any critical data to an external drive for safety.
  • Reboot into Windows:
  • After addressing the hibernation issue and backing up your data, you can try booting back into Windows and see if the error persists. By following these steps, you should be able to address the 0xc00000e9 error and access your NTFS partition safely.
 

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