📎 AI Summary:
The thread discusses a user's ongoing WMI, VSS, and System Restore issues on Windows 10 Home, including errors in event logs and problems with system accounts. The user prefers troubleshooting to avoid reinstalling Windows and seeks help to resolve the errors, having already attempted various diagnostics and malware removal. An responder suggests that the log shows minimal issues and recommends backing up data and performing a clean Windows installation as a straightforward solution.

iiEleven11

Active Member
Joined
Feb 16, 2020
Messages
3
Thread Author #1
So i know WMI Diagnosis Utility -Version 2.2 is no longer supported and theres not a lot of overlapping when it comes to similairities, or at least thats what I read. But i ran the program anyways. Im having trouble with VSS and creating system restore points, back ups, and recover. I get several DCOM errors, VSS Errors, and WMI errors in the event log. I get a please close property page error when trying to use system restore. My main windows account became corrupted. I tried everything but could not get it back online. So im currently on a second account I had on the PC that has admin level authority. I have access to all of my main accounts files. Every time i try to sign onto said account I get put into a temp account. I had 5 PUPs and 1 hyjackCOMSYSAPP notifications with malwarebytes. They were quarantined and deleted. No new scans have shown any infections. I had Kaspersky, was informed i needed to get rid of it, So i did the best I could.

I have a new SSD i would like to install my OS on and keep my 1 TB HD as just extra storage. I know I can backup my files and just do an OS fresh install on the SSD. But I kinda wanted to try and figure this out and avoid that. One because i'm curious and this stuff interests me, and two because I think it can be done. Its been like this for about a week, and ive been getting closer every day. Oh and i was using WBEM Test and could not get any errors. WMI is coming back clean and the namespaces are there. Except I didnt see root/mscluster, but by that point i was in over my head and stopped before I bricked my PC. So if anyone is willing to try and tackle this with me thatd be awesome. Maybe teach me a thing or two, im not the most knowledgable about this stuff. Thank you , the log is Link Removed

Oh its a Windows 10 Home edition
Motherboard - Thimphu -K
Intel i7 7700 (non K)
Nvidia GTX 1070
16GB Ram
1 TB HD
256 GB SSD
500w PSU​
 

Solution
Not a whole lot going on in the log. A few MOF files missing, but unlikely part of the problem. You can simply reset WMI if you think that's the problem but I suspect it's more considering the scope of your issues. If I were in your place I would just backup data and do a clean install.

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
Not a whole lot going on in the log. A few MOF files missing, but unlikely part of the problem. You can simply reset WMI if you think that's the problem but I suspect it's more considering the scope of your issues. If I were in your place I would just backup data and do a clean install.
 

Solution