MagaSaga

New Member
Joined
May 15, 2014
Messages
1
Hi there, I have a old Acer Aspire 5515 that I just reinstall the Win 7 Ultimate x64 couple weeks ago.
OS is brand new, hardly has anything install expect all the drive and anti-virus software.

=============================

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


===========================================

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


---------------------------------------------------------------------

+++Event Viver log+++


Log Name: Application
Source: Application Error
Date: 5/15/2014 6:17:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Acer-Aspire5515
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16521, time stamp: 0x53114399
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x8000ffff
Fault offset: 0x0000c42d
Faulting process id: 0xf8c
Faulting application start time: 0x01cf7026eb0f167d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 2a7d8570-dc1a-11e3-b3dc-001eecde0a34
Event Xml:
<Event xmlns="Link Removed">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-15T10:17:50.000000000Z" />
<EventRecordID>1804</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-Aspire5515</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.16521</Data>
<Data>53114399</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>8000ffff</Data>
<Data>0000c42d</Data>
<Data>f8c</Data>
<Data>01cf7026eb0f167d</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>2a7d8570-dc1a-11e3-b3dc-001eecde0a34</Data>
</EventData>
</Event>
 

Solution
Before you spend a lot of time on diagnostics, try starting IE in safe mode and see if it crashes:
Start Menu / Run / iexplore -extoff
If it works in safe mode, the problem is likely an add-on. Disable all of the add-ons (Tools / Manage Add-ons). Then enable them one at a time to discover which one is the problem.

Fixer1234

Senior Member
Joined
Aug 3, 2012
Messages
481
Before you spend a lot of time on diagnostics, try starting IE in safe mode and see if it crashes:
Start Menu / Run / iexplore -extoff
If it works in safe mode, the problem is likely an add-on. Disable all of the add-ons (Tools / Manage Add-ons). Then enable them one at a time to discover which one is the problem.
 

Solution

badrobot

Senior Member
Joined
Jun 14, 2012
Messages
1,020
Could also be outdated flash player.

Never used IE for the past decade. I used Firefox and then I switched to Chrome.