📎 AI Summary:
The thread discusses issues encountered when upgrading from Windows 8.1 Pro to Windows 10 Pro, specifically the problem where the "Keep all my files, apps and programs" option was grayed out during installation. The original poster, spydah, questions why this option was unavailable and ends up choosing the second option, which led to extensive reinstallation of software. Respondents suggest that the problem might be related to regional or language settings, but spydah confirms that only one region was used on the previous OS, leaving the cause unclear. The overall sentiment indicates frustration with the upgrade process and uncertainty about the cause of this issue.
spydah

spydah

Well-Known Member
Joined
May 27, 2015
Messages
3
Thread Author #1
Has anyone else experienced this? I was unable to update from Windows 8.1 Pro to Windows 10 Pro via Windows update as the download/ install kept failing. I then downloaded the 64-bit Win 10 installer from the MS website and ran it.
Everything went fine until I was presented with three options:
1. Keep all my files, apps and programs
2. Keep my files but lose all my apps and programs
3. Clean install.
The trouble was that my preferred option (the first one) was greyed out, and there was a note saying that that option was unavailable - I forget the exact wording.
I then settled for #2, except that I've since had to spend a large amount of time reinstalling a heap of software.
Am I the only one to have experienced this problem and, more to the point, why?
 

Solution
davehc
Did you have multi languages and possibly an alternative region on your previous OS.?
I do, and I have had a similar occurrence. I now make sure I am in my default region and ditto language..
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scoller1

New Member
Joined
Aug 12, 2015
Messages
3
#2
It did what you told to do. Therefore the having to reinstall everything. Not sure why option 1 would have been grayed out.


Sent from my iPad using Tapatalk
 

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davehc

davehc

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Premium Supporter
Joined
May 1, 2008
Messages
5,546
#3
Did you have multi languages and possibly an alternative region on your previous OS.?
I do, and I have had a similar occurrence. I now make sure I am in my default region and ditto language..
 

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Solution
spydah

spydah

Well-Known Member
Joined
May 27, 2015
Messages
3
Thread Author #4
Scoller1 - The only reason I chose Option 2 was that that was the better of the two available options. That's the question - why was Option 1 unavailable?
Davehc - No, I had only the one region on8.1
 

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