📎 AI Summary:
The user reports intermittent freezing issues with their Acer i3 laptop, often occurring when using IE8, with the mouse pointer going off-screen and the system becoming unresponsive. Despite updating to SP1 and checking performance reports, the problem persists, and no specific errors are found in the event logs. Responders suggest checking the event viewer for errors and noting any patterns, but no definitive solution has been provided.
D

dbayman

New Member
Joined
Mar 5, 2011
Messages
4
Thread Author #1
I have Acer i3 laptop which every now and then just freezes and the mouse pointer goes off screen.

It can happen with no apps being open - but usually when IE8 is running. Everything freezes. CTRL ALT DEL does nothing.

If I Click Start and type "perfmon /report" and press enter..I get No items match your report.

If I type perfmon I can open a performance monitor screen and the reports are blank.

System updated to SP1 but problem still exists

any pointers greatly appreciated
 

Sort by date Sort by votes
Saltgrass

Saltgrass

Excellent Member
Microsoft Community Contributor
Joined
Oct 16, 2009
Messages
15,152
#2
Does event viewer show any consistent errors or warnings?

Is there any specific time periods involved, inactive or not?
 

Upvote 1 Downvote
Solution
D

dbayman

New Member
Joined
Mar 5, 2011
Messages
4
Thread Author #3
Hi thanks for your reply-

no common errors in the event log.

It happened twice last night within the space of a couple of hours.
 

Upvote 0 Downvote
You must log in or register to reply here.