📎 AI Summary:
The thread discusses an issue where the original poster's Dell laptop with Windows 8.1 refuses to recognize the primary user's password, although the secondary user can log in. Responders suggest verifying the password correctness, checking for Caps Lock, and considering keyboard layout issues or resetting the password if necessary. Overall, users provide practical troubleshooting steps to resolve the login problem.
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goeiejirre

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Joined
Feb 7, 2018
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1
Thread Author #1
Specifics: I use a Dell core i3 laptop (10 months old). The operating system is windows 8.1. There are two users: myself being primary (admin), and my daughter being secondary. I switch the laptop on, then enter the password, what the laptop refuses to accept. Though, my daughter (as secondary user is able to log into her account). 8 hours ago everything worked fine.

Please assist. Thank you.
 

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Neemobeer

Neemobeer

Windows Forum Team
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Joined
Jul 4, 2015
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8,995
#2
If it says the password is incorrect then it is in fact incorrect. If your daughters account is an admin then you can simply reset your main account password.

If it isn't an admin account and yours is a local account (not an MS account) then you can follow this and blank out or reset your password.
https://windowsforum.com/threads/resetting-windows-password.41459/
 

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Solution
blackmagicislam

blackmagicislam

Well-Known Member
Joined
Jan 18, 2018
Messages
185
#4
Maybe you write password wrong that is reason window depict you wrong password
Make sure you check your caps lock keys on or off
 

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ussnorway

ussnorway

Windows Forum Team
Staff member
Joined
May 22, 2012
Messages
4,598
#5
does your password have a @ or a $ in it?
if so then you may have set your keyboard to a different layout and the work around would be to plug in a usb keyboard to sign in with
 

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