📎 AI Summary:
The thread discusses a laptop user's intermittent WiFi disconnects and issues accessing network options, with initial troubleshooting focusing on enabling the WiFi adapter. After updating drivers for the Intel Dual Band Wireless-AC 3165, the problem persisted, showing the WiFi icon but no networks available. A solution was provided involving using Command Prompt and Registry edits to restore network visibility, which successfully resolved the issue and was confirmed working by the original poster.
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Mimsy42

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Joined
Sep 23, 2018
Messages
7
Thread Author #1
My WiFi on my laptop occasionally just drops out despite my phone working fine.
I found the issue to be in the change adaptor options where the WiFi was listed as disabled.
I reenabled it and it worked fine for a while but now has again disappeared again but this time when I click on change network adapter options nothing comes up and all my desktop items flash and disappear for a second before reappearing. Any explanations?
 

Solution
Neemobeer
Open a command prompt and type netsh wlan show networks do you get a list of available networks?


Also open regedit navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkUxManager\Windows.Networking.UX.Internal.WlanMediaManager

Validate there is a property called Active of type REG_DWORD if it is set to 0, change it to 1 and see if you can see networks.
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kemical

kemical

Essential Member
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Aug 28, 2007
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36,163
#2
Hi Mimsy and welcome to the forum.

Have you tried updating the wifi driver?

The driver itself should be available from your laptops support page. If you post the make and model of your lappie we'll point you in the right direction.
 

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Mimsy42

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Sep 23, 2018
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7
Thread Author #3
The name of the WiFi connector is "Intel(R) Dual Band wireless-AC 3165"

The laptop model is "Inspiron 13-5378"
And thank you :)
 

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kemical

kemical

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Aug 28, 2007
Messages
36,163
#4
Hi Mimsy,
This is the link for your driver page:
Link Removed

I simply looked network drivers using the drop down filters and arrowed the one most likely for your system:
An image from 'WiFi no longer available'. Dell Inspiron 13 5378 2-in-1 drivers list for network, with download options and updates.
 

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Mimsy42

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Sep 23, 2018
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7
Thread Author #5
I've managed to install the updated drivers but the WiFi still shows the *symbal next to the three waves and no nextworks are available when clicking on the icon unfortunately
 

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Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#6
Open a command prompt and type netsh wlan show networks do you get a list of available networks?


Also open regedit navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkUxManager\Windows.Networking.UX.Internal.WlanMediaManager

Validate there is a property called Active of type REG_DWORD if it is set to 0, change it to 1 and see if you can see networks.
 

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Solution
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