📎 AI Summary:
The thread discusses an issue where the user is unable to connect to Steam and iTunes servers on Windows 8.1, despite internet browsing working fine, possibly due to firewall or router problems. The consensus suggests that Norton antivirus may be blocking the connections, with advice to disable or remove Norton and use Windows Defender alongside Malwarebytes for security. Overall, the discussion leans toward software conflicts, particularly involving Norton, as the likely cause of the connection issues.
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envexplosion

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Jun 14, 2015
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Thread Author #1
Today I was trying to install Steam onto my Windows 8.1 machine (wired connection to internet), and it got stuck attempting to connect to the Steam servers. I also recently was attempting to upgrade an Apple device, and iTunes also got stuck attempting to their servers. I have tried restarting, using a different user, port forwarding, and changing the "hosts" file. Nothing has seemed to help at all. I believe this might be an issue with my router, or my machine. Does anyone have an idea of what might be actually happening?

Side note: Browsing the internet/downloading files works fine.
 

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kemical
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envexplosion

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Jun 14, 2015
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Thread Author #3
I am running Norton. I am not exactly sure how to disable the firewall, or modify the firewall in general.
 

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kemical

kemical

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Joined
Aug 28, 2007
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#4
It wouldn't surprise me if your issue was Norton related and many of us here advise users to stay away from Norton as it's not the application it used to be. Personally I'd try removing Norton using this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Just use the installed Defender AV that comes with Windows and just to add an extra level Malwarebytes is a perfect partner (plus it's free):
https://www.malwarebytes.org/
 

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NortonSupport

Validated as Symantec Support
Joined
Oct 8, 2013
Messages
6
#5
envexplosion said:
I am running Norton. I am not exactly sure how to disable the firewall, or modify the firewall in general.
Click to expand...
Hello,

Sorry for the trouble. Did you try disabling the Firewall and see if it works? Please let me know the details so I can help.

Thanks!

Vineeth
Norton Support
 

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