Windows 8 Windows 8.1 applications have issues with internet

envexplosion · Jun 14, 2015

Today I was trying to install Steam onto my Windows 8.1 machine (wired connection to internet), and it got stuck attempting to connect to the Steam servers. I also recently was attempting to upgrade an Apple device, and iTunes also got stuck attempting to their servers. I have tried restarting, using a different user, port forwarding, and changing the "hosts" file. Nothing has seemed to help at all. I believe this might be an issue with my router, or my machine. Does anyone have an idea of what might be actually happening?

Side note: Browsing the internet/downloading files works fine.

kemical · Jun 16, 2015

It wouldn't surprise me if your issue was Norton related and many of us here advise users to stay away from Norton as it's not the application it used to be. Personally I'd try removing Norton using this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Just use the installed Defender AV that comes with Windows and just to add an extra level Malwarebytes is a perfect partner (plus it's free):
https://www.malwarebytes.org/

kemical · Jun 14, 2015

Hi,
are you running a third party firewall or similar?

envexplosion · Jun 15, 2015

I am running Norton. I am not exactly sure how to disable the firewall, or modify the firewall in general.

kemical · Jun 16, 2015

It wouldn't surprise me if your issue was Norton related and many of us here advise users to stay away from Norton as it's not the application it used to be. Personally I'd try removing Norton using this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Just use the installed Defender AV that comes with Windows and just to add an extra level Malwarebytes is a perfect partner (plus it's free):
https://www.malwarebytes.org/

NortonSupport · Jun 16, 2015

envexplosion said:
I am running Norton. I am not exactly sure how to disable the firewall, or modify the firewall in general.

Hello,

Sorry for the trouble. Did you try disabling the Firewall and see if it works? Please let me know the details so I can help.

Thanks!

Vineeth
Norton Support

ussnorway · Jun 16, 2015

kemical said:
It wouldn't surprise me if your issue was Link Removed related

I agree.

Search

Appearance

Windows 8 Windows 8.1 applications have issues with internet

envexplosion

New Member

kemical

kemical

Essential Member

envexplosion

New Member

kemical

Essential Member

NortonSupport

Validated as Symantec Support

ussnorway

Windows Forum Team