Hi,
When I choose to either shut down, restart or put my laptop to sleep through the Windows 8.1 start menu, usually everything is okay and the process works, however sometimes (I'd say one attempt on four), the computer is stuck with the screen turned off but the fan still turned on!
In this case all I can do is to force the laptop to shut down by pressing the power button 5 seconds, but I was always told it was somehow bad for the computer and would eventually damage it, so I came here to find help for fixing this strange problem.
When I choose to either shut down, restart or put my laptop to sleep through the Windows 8.1 start menu, usually everything is okay and the process works, however sometimes (I'd say one attempt on four), the computer is stuck with the screen turned off but the fan still turned on!
In this case all I can do is to force the laptop to shut down by pressing the power button 5 seconds, but I was always told it was somehow bad for the computer and would eventually damage it, so I came here to find help for fixing this strange problem.