📎 AI Summary:
The thread discusses troubleshooting remote computer access, primarily focusing on issues with using TeamViewer versus Windows Remote Desktop. The original poster faces connectivity errors when trying to control a Windows 7 computer from a Vista machine, and responses clarify that for Windows Remote Desktop, only specific editions (like Windows 7 Pro, Ultimate, or Enterprise) support remote control, while TeamViewer works across various versions. Ultimately, the original poster successfully connects using TeamViewer and expresses gratitude, also inquiring about community assistance motivations. The overall tone is helpful and constructive.
Jay NotApplicable

Jay NotApplicable

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Thread Author #1
I'm trying to control a computer from another computer. And I got this error message (attached)
 

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strollin
What version of Windows is on each computer? Any version can be used as the controlling computer but only these versions can be controlled:
  • Windows 8.1 Pro
    Windows 8.1 Enterprise
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows XP Professional
Read about it here: http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-8

You can get around this restriction by using TeamViewer that was mentioned above.
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strollin

strollin

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#5
What version of Windows is on each computer? Any version can be used as the controlling computer but only these versions can be controlled:
  • Windows 8.1 Pro
    Windows 8.1 Enterprise
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows XP Professional
Read about it here: http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-8

You can get around this restriction by using TeamViewer that was mentioned above.
 
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Jay NotApplicable

Jay NotApplicable

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Thread Author #6
I'm using Vista 64bit on my main computer. And the other computer that I want to control has Windows 7.
 

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strollin

strollin

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#8
Jay NotApplicable said:
I'm using Vista 64bit on my main computer. And the other computer that I want to control has Windows 7.
Click to expand...
But which version of Win 7? If you check the chart I posted you'll see that unless you are running Win 7 Pro, Ultimate or Enterprise, you can't control it remotely using MS Remote Desktop Connection. TeamViewer is the way to go since it doesn't have any such requirement.
 
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Jay NotApplicable

Jay NotApplicable

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Thread Author #9
strollin said:
But which version of Win 7? If you check the chart I posted you'll see that unless you are running Win 7 Pro, Ultimate or Enterprise, you can't control it remotely using MS Remote Desktop Connection. TeamViewer is the way to go since it doesn't have any such requirement.
Click to expand...
I don't know what version of Win 7 it is. But I'm not trying to use MS Remote Desktop. I'm trying to use TeamViewer. It's installed on both computers.
 
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Jay NotApplicable

Jay NotApplicable

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Thread Author #10
I got it to work finally! Thank you so much. I really do appreciate it =)

May I ask a question? I get a lot of help from people about software and my website and stuff over the internet. Are all these people getting paid, or are you just helping out as a way to contribute to the community? Either way, it's really cool that you guys do this stuff.
 
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Jimbo22

Jimbo22

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#11
It's all volunteer!!!!!!!
 

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strollin

strollin

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#12
Glad to hear you got it working.

Didn't you know you would be sent a bill? It should arrive in the mail any day now, please pay promptly. :hee:

Thanks for posting back about your success. So many times we never hear back from the person we help and so don't know if they got their problem solved or just gave up.
 
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