total secuirity in customer computer after installation some ms office file deleted automatically and some word file icon color changed into green and not open give the error mesage file is encrypted or u hav not permission.but have received an e mail with an excel attachment. How can I open it?
📎 AI Summary:
The user describes issues after installing Total Security, including automatic deletion of some Office files, icon color changes, and errors suggesting files are encrypted or permissions are lacking, despite receiving an email with an Excel attachment. A contributor responds by advising to check for a HOW_DECRYPT.txt file, indicating a potential Cryptowall ransomware infection that encrypts data and requires ransom to recover. The exchange highlights concerns about malware infection following security software installation.
The user describes issues after installing Total Security, including automatic deletion of some Office files, icon color changes, and errors suggesting files are encrypted or permissions are lacking, despite receiving an email with an Excel attachment. A contributor responds by advising to check for a HOW_DECRYPT.txt file, indicating a potential Cryptowall ransomware infection that encrypts data and requires ransom to recover. The exchange highlights concerns about malware infection following security software installation.
Solution
- Joined
- Jul 4, 2015
- Messages
- 8,995
Look in any folder where you have document files. If you see a HOW_DECRYPT.txt file anywhere in these folders then you probably were hit by the Cryptowall virus which encrypts all your data and you have to pay the ransom to get your data back.
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