Windows 8 Acer Aspire Failure to configure updates

Cian Matthews · Jun 7, 2015

Hello! My Acer Aspire Z1-901 cannot update to latest 8.1 update without doing this:

Edit: Been doing that screen for hours now

kemical · Jun 16, 2015

Ok Ccleaner is an excellent application but windows does not need the registry cleaning and it usually causes more problems than helps any..

Try this, open an administrators command prompt and type:
sfc /scannow
Press enter and await results.

Again in the same cmd prompt type:
dism /online /cleanup-image /restorehealth
Press enter and again await results (patience please)

Cian Matthews · Jun 7, 2015

kemical · Jun 7, 2015

Hi Cian,
I couldn't find a Z1-901 although there is a Z1-601 machine do you mean this?

Cian Matthews · Jun 7, 2015

kemical said:
Hi Cian,
I couldn't find a Z1-901 although there is a Z1-601 machine do you mean this?

Yes, sorry I was reading it upside down!

kemical · Jun 7, 2015

Ok Cian do you know which update is causing the issue? There was an update recently that caused issues which is why I'm asking. See if you can find out via the windows update what updates it's trying to install.

Cian Matthews · Jun 8, 2015

kemical said:
Ok Cian do you know which update is causing the issue? There was an update recently that caused issues which is why I'm asking. See if you can find out via the windows update what updates it's trying to install.

The latest 8.1 update to reserve win 10

kemical · Jun 8, 2015

Try running the windows update troubleshooter:

http://windows.microsoft.com/en-gb/windows/troubleshoot-problems-installing-updates#1TC=windows-8

Cian Matthews · Jun 8, 2015

kemical said:
Try running the windows update troubleshooter:

Thanks! It supposedly fixed it now.

kemical · Jun 8, 2015

Ok Cian any problems just post back.

Cian Matthews · Jun 16, 2015

kemical said:
Ok Cian any problems just post back.

It did it again .

kemical · Jun 16, 2015

Did you try running the troubleshooter again?

May I ask are you using a registry cleaner at all?

Cian Matthews · Jun 16, 2015

kemical said:
Did you try running the troubleshooter again?

May I ask are you using a registry cleaner at all?

I did run it again, and it said no problems found.
Also I am using a registry cleaner (CCleaner).

kemical · Jun 16, 2015

Ok Ccleaner is an excellent application but windows does not need the registry cleaning and it usually causes more problems than helps any..

Try this, open an administrators command prompt and type:
sfc /scannow
Press enter and await results.

Again in the same cmd prompt type:
dism /online /cleanup-image /restorehealth
Press enter and again await results (patience please)

Engel Helpdesk · Jun 19, 2015

Hi All,

The company I work for has bought 6 Aspire Z1-601's.

I am having this problem also.

While running windows update, the PC's constantly cycle between the "Windows is applying updates" and the "Undoing Changes" screen.

I have tried the sfc scan, factory restore and the dism.

In some cases, the PC will boot up, apparently working fine, and after a couple reboots, will go back to "Undoing Changes"

I called Acer customer support, and they told me to follow this procedure:
- Update BIOS (I had already done that)
- Factory restore (I had already done that)
- Install updates one by one, rebooting a couple times between each update. (I have not done this. And since I am in my late twenties, I probably won't have time to complete this step before I die)

So, out of frustration, I am now going through the following steps:

- Factory restore, with wipe
- Initial configuration: Name PC, Create user, DONT configure WiFi <<== AT THIS STAGE NOW
- Reboot 5 times (Using a little .bat file)
- Uninstall ALL Acer related software, utilities, included Antiviruses, etc
- Reboot 5 times
- Disable Windows Restore (Speeds up installation of updates)
- Configure Wifi
- Install Critical Windows Updates
- After last one has installed, reboot 5 times
- Install Driver-related Updates
- Reboot 5 times
- Install other windows Updates
- Reboot 5 times.

Will post updates.

If it fails, my last pic will be me throwing a match onto a pile of gasoline-soaked acers

kemical · Jun 19, 2015

Engel Helpdesk said:
If it fails, my last pic will be me throwing a match onto a pile of gasoline-soaked acers

Lol!
Plus are you sure that rebooting 5 times is needed?

Regarding Acer software.. Unless it's a driver leave it off as many of these apps cause more problems than they are supposed to fix.

Engel Helpdesk · Jun 19, 2015

kemical said:
are you sure that rebooting 5 times is needed?

It probably is overkill, but since it is automated, I'm not really worried.

The reason I am doing it is because I want to make sure there are no post-update installations/configurations which could interfere with the process.

Am now here:

- Uninstall ALL Acer related software, utilities, included Antiviruses, etc

Engel Helpdesk · Jun 19, 2015

Currently halfway through uninstalling:

Acer Docs Office AddIn Acer 29/09/2014 2,29 MB 2.04.2005
Acer Docs Acer Incorporated 29/09/2014 36,5 MB 1.03.2003
Acer Docs Acer Incorporated 29/09/2014 1.03.2003
Acer Explorer Agent Acer Incorporated 29/09/2014 2,13 MB 2.00.3000
Acer Media Acer Incorporated 29/09/2014 2.04.2006.0
Acer Media Acer Incorporated 29/09/2014 2.04.2006.0
Acer Photo Acer Incorporated 29/09/2014 2.04.2006.0
Acer Photo Acer Incorporated 29/09/2014 2.04.2006.0
Acer Portal Acer Incorporated 29/09/2014 2.04.2007
Acer Portal Acer Incorporated 29/09/2014 2.04.2007
Acer Recovery Management Acer Incorporated 29/09/2014 11,9 MB 6.00.8106
Acer Remote Files Acer Incorporated 29/09/2014 1.02.2003
Acer User Experience Improvement Program App Monitor Plugin Acer Incorporated 29/09/2014 2,56 MB 1.01.3003
Acer User Experience Improvement Program App Monitor Plugin Acer Incorporated 29/09/2014 1.01.3003
Acer User Experience Improvement Program Framework Acer Incorporated 29/09/2014 9,02 MB 1.01.3003
Acer User Experience Improvement Program Framework Acer Incorporated 29/09/2014 1.01.3003
Acer Video Player Acer Incorporated 29/09/2014 1.00.2001.4
Acer Video Player Acer Incorporated 29/09/2014 1.00.2001.4
Explorer Agent Acer Incorporated 29/09/2014 2,13 MB 2.00.3000
Hotkey Utility Acer Incorporated 29/09/2014 3.00.8102
Hotkey Utility Acer Incorporated 29/09/2014 4,45 MB 3.00.8102
Identity Card Acer Incorporated 04/07/2014 2,38 MB 2.00.8101
Live Updater Acer Incorporated 04/07/2014 4,20 MB 2.00.8100
Recovery Management Acer Incorporated 29/09/2014 11,9 MB 6.00.8106
Cisco EAP-FAST Module Cisco Systems, Inc. 29/09/2014 1,53 MB 2.2.14
Cisco LEAP Module Cisco Systems, Inc. 29/09/2014 632 KB 1.0.19
Cisco PEAP Module Cisco Systems, Inc. 29/09/2014 1,22 MB 1.1.6
CyberLink PowerDVD 12 CyberLink Corp. 29/09/2014 230 MB 12.0.3716.57
McAfee LiveSafe – Internet Security McAfee, Inc. 19/06/2015 12.8.397
Nero BackItUp 12 Essentials OEM.a01 Nero AG 04/07/2014 188 MB 12.5.01200
Pokki Start Menu Pokki 19/06/2015 0.269.2.261
Spotify Spotify AB 29/09/2014 0.9.6.81.gd359a796
WildTangent Games WildTangent 04/07/2014 1.0.4.0

kemical · Jun 19, 2015

Wow!

Hope all goes well and post back if need be..

Cian Matthews · Jun 20, 2015

Engel Helpdesk said:
Hi All,

The company I work for has bought 6 Aspire Z1-601's.

I am having this problem also.

While running windows update, the PC's constantly cycle between the "Windows is applying updates" and the "Undoing Changes" screen.

I have tried the sfc scan, factory restore and the dism.

In some cases, the PC will boot up, apparently working fine, and after a couple reboots, will go back to "Undoing Changes"

I called Acer customer support, and they told me to follow this procedure:
- Update BIOS (I had already done that)
- Factory restore (I had already done that)
- Install updates one by one, rebooting a couple times between each update. (I have not done this. And since I am in my late twenties, I probably won't have time to complete this step before I die)

So, out of frustration, I am now going through the following steps:

- Factory restore, with wipe
- Initial configuration: Name PC, Create user, DONT configure WiFi <<== AT THIS STAGE NOW
- Reboot 5 times (Using a little .bat file)
- Uninstall ALL Acer related software, utilities, included Antiviruses, etc
- Reboot 5 times
- Disable Windows Restore (Speeds up installation of updates)
- Configure Wifi
- Install Critical Windows Updates
- After last one has installed, reboot 5 times
- Install Driver-related Updates
- Reboot 5 times
- Install other windows Updates
- Reboot 5 times.

Will post updates.

If it fails, my last pic will be me throwing a match onto a pile of gasoline-soaked acers

I can't do that because my sister does graphic design and stores every thing on there.

kemical said:
Wow!

Hope all goes well and post back if need be..

Would I be able to install insider preview and get official release?

ussnorway · Jun 20, 2015

Engel Helpdesk said:
McAfee LiveSafe – Internet Security McAfee, Inc. 19/06/2015 12.8.397

My money is on this one but...

Engel Helpdesk said:
Link Removed BackItUp 12 Essentials OEM.a01 Link Removed AG 04/07/2014 188 MB 12.5.01200
Pokki Start Menu Pokki 19/06/2015 0.269.2.261

These two are both contenders

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