Acer Aspire Failure to configure updates

Discussion in 'Windows 8 Help and Support' started by Cian Matthews, Jun 7, 2015.

  1. Cian Matthews

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    Hello! My Acer Aspire Z1-901 cannot update to latest 8.1 update without doing this:


    Edit: Been doing that screen for hours now
     
    #1 Cian Matthews, Jun 7, 2015
    Last edited: Jun 7, 2015
  2. Cian Matthews

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  3. kemical

    kemical Windows Forum Admin
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    Hi Cian,
    I couldn't find a Z1-901 although there is a Z1-601 machine do you mean this?
     
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  4. Cian Matthews

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    Yes, sorry I was reading it upside down!
     
  5. kemical

    kemical Windows Forum Admin
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    Ok Cian do you know which update is causing the issue? There was an update recently that caused issues which is why I'm asking. See if you can find out via the windows update what updates it's trying to install.
     
  6. Cian Matthews

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    The latest 8.1 update to reserve win 10
     
  7. kemical

    kemical Windows Forum Admin
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  8. Cian Matthews

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    Thanks! It supposedly fixed it now.
    [​IMG]
     
  9. kemical

    kemical Windows Forum Admin
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    Ok Cian any problems just post back.
     
  10. Cian Matthews

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    It did it again :(.
     
  11. kemical

    kemical Windows Forum Admin
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    Did you try running the troubleshooter again?

    May I ask are you using a registry cleaner at all?
     
  12. Cian Matthews

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    I did run it again, and it said no problems found.
    Also I am using a registry cleaner (CCleaner).
     
  13. kemical

    kemical Windows Forum Admin
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    Ok Ccleaner is an excellent application but windows does not need the registry cleaning and it usually causes more problems than helps any..

    Try this, open an administrators command prompt and type:
    sfc /scannow
    Press enter and await results.

    Again in the same cmd prompt type:
    dism /online /cleanup-image /restorehealth
    Press enter and again await results (patience please)
     
  14. Engel Helpdesk

    Engel Helpdesk New Member

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    Hi All,

    The company I work for has bought 6 Aspire Z1-601's.

    I am having this problem also.

    While running windows update, the PC's constantly cycle between the "Windows is applying updates" and the "Undoing Changes" screen.

    I have tried the sfc scan, factory restore and the dism.

    In some cases, the PC will boot up, apparently working fine, and after a couple reboots, will go back to "Undoing Changes"

    I called Acer customer support, and they told me to follow this procedure:
    - Update BIOS (I had already done that)
    - Factory restore (I had already done that)
    - Install updates one by one, rebooting a couple times between each update. (I have not done this. And since I am in my late twenties, I probably won't have time to complete this step before I die)

    So, out of frustration, I am now going through the following steps:

    - Factory restore, with wipe
    - Initial configuration: Name PC, Create user, DONT configure WiFi <<== AT THIS STAGE NOW
    - Reboot 5 times (Using a little .bat file)
    - Uninstall ALL Acer related software, utilities, included Antiviruses, etc
    - Reboot 5 times
    - Disable Windows Restore (Speeds up installation of updates)
    - Configure Wifi
    - Install Critical Windows Updates
    - After last one has installed, reboot 5 times
    - Install Driver-related Updates
    - Reboot 5 times
    - Install other windows Updates
    - Reboot 5 times.


    Will post updates.

    If it fails, my last pic will be me throwing a match onto a pile of gasoline-soaked acers
     
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  15. kemical

    kemical Windows Forum Admin
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    Lol!
    Plus are you sure that rebooting 5 times is needed?

    Regarding Acer software.. Unless it's a driver leave it off as many of these apps cause more problems than they are supposed to fix.
     
  16. Engel Helpdesk

    Engel Helpdesk New Member

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    It probably is overkill, but since it is automated, I'm not really worried.

    The reason I am doing it is because I want to make sure there are no post-update installations/configurations which could interfere with the process.


    Am now here:

    - Uninstall ALL Acer related software, utilities, included Antiviruses, etc
     
  17. Engel Helpdesk

    Engel Helpdesk New Member

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    Currently halfway through uninstalling:


    Acer Docs Office AddIn Acer 29/09/2014 2,29 MB 2.04.2005
    Acer Docs Acer Incorporated 29/09/2014 36,5 MB 1.03.2003
    Acer Docs Acer Incorporated 29/09/2014 1.03.2003
    Acer Explorer Agent Acer Incorporated 29/09/2014 2,13 MB 2.00.3000
    Acer Media Acer Incorporated 29/09/2014 2.04.2006.0
    Acer Media Acer Incorporated 29/09/2014 2.04.2006.0
    Acer Photo Acer Incorporated 29/09/2014 2.04.2006.0
    Acer Photo Acer Incorporated 29/09/2014 2.04.2006.0
    Acer Portal Acer Incorporated 29/09/2014 2.04.2007
    Acer Portal Acer Incorporated 29/09/2014 2.04.2007
    Acer Recovery Management Acer Incorporated 29/09/2014 11,9 MB 6.00.8106
    Acer Remote Files Acer Incorporated 29/09/2014 1.02.2003
    Acer User Experience Improvement Program App Monitor Plugin Acer Incorporated 29/09/2014 2,56 MB 1.01.3003
    Acer User Experience Improvement Program App Monitor Plugin Acer Incorporated 29/09/2014 1.01.3003
    Acer User Experience Improvement Program Framework Acer Incorporated 29/09/2014 9,02 MB 1.01.3003
    Acer User Experience Improvement Program Framework Acer Incorporated 29/09/2014 1.01.3003
    Acer Video Player Acer Incorporated 29/09/2014 1.00.2001.4
    Acer Video Player Acer Incorporated 29/09/2014 1.00.2001.4
    Explorer Agent Acer Incorporated 29/09/2014 2,13 MB 2.00.3000
    Hotkey Utility Acer Incorporated 29/09/2014 3.00.8102
    Hotkey Utility Acer Incorporated 29/09/2014 4,45 MB 3.00.8102
    Identity Card Acer Incorporated 04/07/2014 2,38 MB 2.00.8101
    Live Updater Acer Incorporated 04/07/2014 4,20 MB 2.00.8100
    Recovery Management Acer Incorporated 29/09/2014 11,9 MB 6.00.8106
    Cisco EAP-FAST Module Cisco Systems, Inc. 29/09/2014 1,53 MB 2.2.14
    Cisco LEAP Module Cisco Systems, Inc. 29/09/2014 632 KB 1.0.19
    Cisco PEAP Module Cisco Systems, Inc. 29/09/2014 1,22 MB 1.1.6
    CyberLink PowerDVD 12 CyberLink Corp. 29/09/2014 230 MB 12.0.3716.57
    McAfee LiveSafe – Internet Security McAfee, Inc. 19/06/2015 12.8.397
    Nero BackItUp 12 Essentials OEM.a01 Nero AG 04/07/2014 188 MB 12.5.01200
    Pokki Start Menu Pokki 19/06/2015 0.269.2.261
    Spotify Spotify AB 29/09/2014 0.9.6.81.gd359a796
    WildTangent Games WildTangent 04/07/2014 1.0.4.0
     
  18. kemical

    kemical Windows Forum Admin
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    Wow!

    Hope all goes well and post back if need be..
     
  19. Cian Matthews

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    I can't do that because my sister does graphic design and stores every thing on there.
    Would I be able to install insider preview and get official release?
     
  20. ussnorway

    ussnorway Windows Forum Team
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    My money is on this one but...

    These two are both contenders
     
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