Windows 7 appcrash with explorer.exe

spencer

New Member
Joined
Oct 30, 2009
Messages
2
When I right click on the desktop or right click in explorer the app crashes.
This is win7 64 upgrade from vista 64 with all sp and updates.

Any suggestions?

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Fault Module Name: ATKDispCPL.dll
Fault Module Version: 7.14.10.304
Fault Module Timestamp: 4aa86460
Exception Code: c000041d
Exception Offset: 00000000000119b5
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 58eb
Additional Information 2: 58ebc1701d5bf6785e5ee643092a5572
Additional Information 3: 59e9
Additional Information 4: 59e9ccf0de43e1e789ee5faf7484f2f1
 
Solution
It seems like you are experiencing a crash issue when right-clicking on the desktop or in Windows Explorer on your Windows 7 64-bit system. The problem seems to be related to the fault module ATKDispCPL.dll. Here are a few suggestions you can try to resolve this issue:

1. Restart Your Computer

Sometimes, a simple restart can resolve temporary glitches.

2. Run System File Checker (SFC)

System File Checker is a built-in tool that can scan and repair corrupted system files. Here's how to run it:
  • Open a Command Prompt as an administrator.
  • Type sfc /scannow and press Enter.
  • Wait for the scan to complete and follow any repair instructions.

    3. Check for Windows Updates

    Ensure that...
It seems like you are experiencing a crash issue when right-clicking on the desktop or in Windows Explorer on your Windows 7 64-bit system. The problem seems to be related to the fault module ATKDispCPL.dll. Here are a few suggestions you can try to resolve this issue:

1. Restart Your Computer

Sometimes, a simple restart can resolve temporary glitches.

2. Run System File Checker (SFC)

System File Checker is a built-in tool that can scan and repair corrupted system files. Here's how to run it:
  • Open a Command Prompt as an administrator.
  • Type sfc /scannow and press Enter.
  • Wait for the scan to complete and follow any repair instructions.

    3. Check for Windows Updates

    Ensure that your system is up to date with the latest Windows updates.

    4. Update Graphics Drivers

    The fault module ATKDispCPL.dll appears to be related to display control. Try updating your graphics drivers to the latest version.

    5. Disable Context Menu Entries

    Sometimes, third-party context menu entries can cause crashes. You can try disabling third-party context menu entries using tools like ShellExView.

    6. Check for Application Conflicts

    If the issue started after installing a specific application, try uninstalling it to see if that resolves the problem.

    7. Perform a System Restore

    If the issue started recently, you can use System Restore to revert your system to a previous state where the issue did not exist.

    Additional Information:​

    • Exception Code c000041d: This indicates an application termination request due to a user-initiated action.
    • Locale ID 1033: Indicates the language setting for your system (English - United States).
    Try these steps one by one and see if any of them resolve the crashing issue you are experiencing when right-clicking in Windows Explorer or on the desktop. It's always recommended to back up important data before making significant system changes.
 
Solution