NvStreamUserAgent.exe error after power outage.

sew333

Well-Known Member
#1
Last time in my house was power outage , and after next boot i had this error in event viewer:

Faulting application name: NvStreamUserAgent.exe, version: 7.1.2071.1338, time stamp: 0x5726e1d3 Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb Exception code: 0xc0000005 Fault offset: 0x000000000002e909 Faulting process ID: 0x2eb8 Faulting application start time: 0x01d1ab42563e84e5 Faulting application path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report ID: 60f4acee-7366-4535-b87a-6870b161075a Faulting package full name: Faulting package-relative application ID:





I seen this error only after power outage, after booting pc in event viewer. Never more.

But. I have found some topic when pc crash and op of topic , said about nvuseragenterror too. Link:

Computer Crash Since 0.5.10.1 - General Error and Reporting

Op from link said:
"the computer completely shuts down and re-boots."


"I run an I-7 3770K on an Intel MoBo. 16GM RAM, Samsung Pro 512 SSD about 1/2 full, and an Invidia GTX 560ti with latest drivers.
The error recorded is:


"Description Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe Problem signature Problem Event Name: APPCRASH Application Name: NvStreamUserAgent.exe Application Version: 7.1.2084.9592 Application Timestamp: 57605c64 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.23455 Fault Module Timestamp: 573a54b7 Exception Code: c0000005 Exception Offset: 000000000004d7f6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: c148 Additional Information 2: c148689fe8ae907a16bb390e0ea5ab37 Additional Information 3: c07d Additional Information 4: c07dadcb60cb1bcece589760cb6a000e""




He's computer crashed due to hardware fault, and he get the same nvuseragenterror.exe in event logs.

My computer restarted due to power outage and i get the same error .

Can you explain me this why nvstreamuseragent.exe ntdll was in both situations?
 


ussnorway

Windows Forum Team
Staff member
Premium Supporter
#2
My computer restarted due to power outage and i get the same error .

Can you explain me this why nvstreamuseragent.exe ntdll was in both situations?
because in both caes the computer stopped responding and so that software (which is a type of imput tracker) couldn't keep recording... again because the computers stopped.
 


sew333

Well-Known Member
#3
Oki last question.

Link:

Computer Crash Since 0.5.10.1 - General Error and Reporting

He said there:"Intermittently, when my Port appears on the screen or I begin a game, the computer completely shuts down and re-boots. This problem does not appear on any other application I run including Adobe Lightroom. So, wth, Over?

Am wondering if my video card is "under-powered."

I run an I-7 3770K on an Intel MoBo. 16GM RAM, Samsung Pro 512 SSD about 1/2 full, and an Invidia GTX 560ti with latest drivers. The error recorded is:

Description
Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: NvStreamUserAgent.exe
Application Version: 7.1.2084.9592
Application Timestamp: 57605c64
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23455
Fault Module Timestamp: 573a54b7
Exception Code: c0000005
Exception Offset: 000000000004d7f6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c148
Additional Information 2: c148689fe8ae907a16bb390e0ea5ab37
Additional Information 3: c07d
Additional Information 4: c07dadcb60cb1bcece589760cb6a000e
"


He was thinking that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Hi,
this:
nvstreamuseragent.exe is part of a selection of drivers Nvidia cards use to stream images to it's Shield Gaming device. If your not using such a device it's best to simply disable the service.
It also gives you a few extra fps too so it's worth doing.

This guide will show you how to dis able the services:
Disable NVIDIA Streamer Service and other NVIDIA processes - gHacks Tech News

if that fails to make a difference use the DDu (removes driver under safe mode and leaves the system very clean) to remove driver and then re-install.
 


sew333

Well-Known Member
#5
Oki last question.

Link:

Computer Crash Since 0.5.10.1 - General Error and Reporting

He said there:"Intermittently, when my Port appears on the screen or I begin a game, the computer completely shuts down and re-boots. This problem does not appear on any other application I run including Adobe Lightroom. So, wth, Over?

Am wondering if my video card is "under-powered."

I run an I-7 3770K on an Intel MoBo. 16GM RAM, Samsung Pro 512 SSD about 1/2 full, and an Invidia GTX 560ti with latest drivers. The error recorded is:

Description
Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: NvStreamUserAgent.exe
Application Version: 7.1.2084.9592
Application Timestamp: 57605c64
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23455
Fault Module Timestamp: 573a54b7
Exception Code: c0000005
Exception Offset: 000000000004d7f6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c148
Additional Information 2: c148689fe8ae907a16bb390e0ea5ab37
Additional Information 3: c07d
Additional Information 4: c07dadcb60cb1bcece589760cb6a000e
"


He was thinking that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?
please refert to this.
My computer restarted due to power outage and i get the same error .

Computer Crash Since 0.5.10.1 - General Error and Reporting
He was thinking that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?

read:

Computer Crash Since 0.5.10.1 - General Error and Reporting
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
What's the PSU? Make and model please.
 


sew333

Well-Known Member
#7
My PSU Corsair 750 RM

Link:
Computer Crash Since 0.5.10.1 - General Error and Reporting

He was thinking that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?


He said:"
Intermittently, when my Port appears on the screen or I begin a game, the computer completely shuts down and re-boots. This problem does not appear on any other application I run including Adobe Lightroom. So, wth, Over?



Am wondering if my video card is "under-powered."



I run an I-7 3770K on an Intel MoBo. 16GM RAM, Samsung Pro 512 SSD about 1/2 full, and an Invidia GTX 560ti with latest drivers. The error recorded is:



Description
Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: NvStreamUserAgent.exe
Application Version: 7.1.2084.9592
Application Timestamp: 57605c64
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23455
Fault Module Timestamp: 573a54b7
Exception Code: c0000005
Exception Offset: 000000000004d7f6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c148
Additional Information 2: c148689fe8ae907a16bb390e0ea5ab37
Additional Information 3: c07d
Additional Information 4: c07dadcb60cb1bcece589760cb6a000e"


 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
Hmm... even if the card was under powered it should't cause an unexpected shutdown. Those usually happen in order to protect the pc due to a conflict or corruption within the driver itself.
I read the thread you linked and did you actually try using the DDU and then re-install the driver? It doesn't matter that the driver is the latest, the reason for doing it is to clear any corruption which may have slipped in..

I'd still try disabling those services too as they are simply not needed.

Oh and your PSU should be fine.

There's no dump file associated with this crash is there? If so please post. You'll find them in the windows folder in a folder marked minidump.

What the app crash is saying is the something the within Module : ntdll.dll is causing NvStreamUserAgent.exe to have a memory exception error but if I can see a dump file I'll be able to tell you much more.
This thread will help collect the information:
How to ask for help with a BSOD problem
 


sew333

Well-Known Member
#9
Its not mine problem. I just comparing.

Link:
Computer Crash Since 0.5.10.1 - General Error and Reporting

He's computer crashed due to hardware fault, and he get the same nvuseragenterror.exe in event logs.

My computer restarted due to power outage and i get the same error .

Can you explain me this why nvstreamuseragent.exe ntdll was in both situations?

He was thinking ( op from link ) that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#10
Can you explain me this why nvstreamuseragent.exe ntdll was in both situations?
It could simply be down to coincidence and just because his machine crashed because of X doesn't mean to say yours is the same.

He was thinking ( op from link ) that hes pc shutdown and reboots due to nvstreamuseragent.exe but this error was only because of unexpected shutdown? nvstreamuseragent.exe not caused shutdown itself,yes?
Sometimes when a machine crashes, the system will report that it's either this driver or that driver although the actual reason why the driver is crashing is because of another driver which isn't named.
This is why we need to see the dump file if there is one and even then usually the first advice would be to remove the driver using the DDU and re-install.
 


sew333

Well-Known Member
#11
Hes pc crashed due to pc hardware fault propably ( "when my Port appears on the screen or I begin a game, the computer completely shuts down and re-boots" ) and he get the same nvstreamuseragent error in event log. My pc restarted due to power outage and i get the same error in event log.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#12
I guess if you say it enough times it might be true?

This:
"when my Port appears on the screen or I begin a game, the computer completely shuts down and re-boots"
sounds more like a software error than hardware and without seeing any crash data who's to say what caused it?

My pc restarted due to power outage and i get the same error in event log
This could be down to the driver getting corrupted during the unexpected crash but again without seeing any crash data it's hard to say.
 


sew333

Well-Known Member
#13
So its impossitble that nvstreamuseragent.exe error will cause reboot or shutdown?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#14
So its impossitble that nvstreamuseragent.exe error will cause reboot or shutdown?
I wouldn't say that exactly just that it isn't always so cut and dried. As I said without seeing any crash data it's hard to say for sure.
 


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