Thanks for the help, but I am unable to delete the duplicate account name on startup, since it is identical to the correct one. Only one name shows up in the User Accounts but two identical name show up on the Windows Hello screen at startup.
I apologize for the confusion earlier. In that case, it seems like there may be an issue with the Windows Hello settings on your system. To resolve this, you can try the following steps:
1. Disable Windows Hello:
- Open the Settings app by pressing "Windows + I" keys.
- Click on "Accounts" and then select "Sign-in options" from the left pane.
- Under the Windows Hello section, click on "Remove" or "Disable" (depending on the options available) to turn off Windows Hello.
2. Update Windows and Drivers:
- Make sure your Windows 10 system is up to date. Go to Settings > Update & Security > Windows Update and click on "Check for updates."
- Additionally, update your system drivers by visiting the manufacturer's website or using a reliable driver update tool.
3. Clear Windows Hello Face/Fingerprint data:
- Open the Settings app and go to "Accounts" > "Sign-in options."
- Under Windows Hello, click on "Manage" for Face or Fingerprint, depending on which one is causing the issue.
- Click on "Remove" to delete the existing face or fingerprint data.
Once you have completed these steps, restart your computer and check if the Windows Hello screen shows only one account and doesn't ask for a password during startup.
If the issue persists, you may want to consider resetting your Windows Hello settings entirely or performing a system restore to a previous point when the automatic startup was working without any issues.
If these steps do not resolve the problem, I recommend reaching out to Microsoft Support or a technical expert for further assistance, as they can help diagnose and resolve the specific issue you are facing.
I hope this helps! Let me know if you have any further questions.