Short story: Try to run Windows 7 Backup (x64) and get a blank page with the helpful message "page missing". Acronis is responsible, but I want to know how to get it back.
Background:
I decided to try the Acronis Home 2012 backup software. Huge, huge, huge mistake.
After installing it, I discoverd that it replaces Windows' Backup Software. Yes, that is right. After you've installed Acronis, when you select Backup and Restore, you get Acronis, not Windows. (And when you check a file's properties, it is Acronis not Windows, that is in the tab for recovering a file.) All this without asking or telling you.
Now Acronis does give you the option to go back to Windows' own Backup, so I did that. All seemed well.
But after discovering the above and testing the backup options, I decided Acronis was not for me. (I am inherently suspicious of any program that inserts itself so thoroughly into the OS: the liklihoold of future problems - due to changes in the OS or the SW - is probably close to 100%.)
So, using Control Panel, I ran the uninstall. And, beat me, beat me, did not set a restore point first. It failed. No error message. Just "didn't complete". Well, one part completed: it's no longer in the list of files that can be uninstalled through the control panel. The program remains in the Start Menu and runs when you select it. So, I found the uninstall.exe in the program directory and ran it. Same failure message.
It's a trial version so getting help from Acronis is likely to be next to impossible but I am trying.
Then, separate matter, I went to run the Windows' Backup and Restore and got the blank page. I tried accessing it through the Help menu - just in case there was some weird problem with the shortcut in the Start Menu, but no go.
Any ideas? Please don't tell me to reinstall Windows. This system is a couple years old so the installation disks are way out of date.
Background:
I decided to try the Acronis Home 2012 backup software. Huge, huge, huge mistake.
After installing it, I discoverd that it replaces Windows' Backup Software. Yes, that is right. After you've installed Acronis, when you select Backup and Restore, you get Acronis, not Windows. (And when you check a file's properties, it is Acronis not Windows, that is in the tab for recovering a file.) All this without asking or telling you.
Now Acronis does give you the option to go back to Windows' own Backup, so I did that. All seemed well.
But after discovering the above and testing the backup options, I decided Acronis was not for me. (I am inherently suspicious of any program that inserts itself so thoroughly into the OS: the liklihoold of future problems - due to changes in the OS or the SW - is probably close to 100%.)
So, using Control Panel, I ran the uninstall. And, beat me, beat me, did not set a restore point first. It failed. No error message. Just "didn't complete". Well, one part completed: it's no longer in the list of files that can be uninstalled through the control panel. The program remains in the Start Menu and runs when you select it. So, I found the uninstall.exe in the program directory and ran it. Same failure message.
It's a trial version so getting help from Acronis is likely to be next to impossible but I am trying.
Then, separate matter, I went to run the Windows' Backup and Restore and got the blank page. I tried accessing it through the Help menu - just in case there was some weird problem with the shortcut in the Start Menu, but no go.
Any ideas? Please don't tell me to reinstall Windows. This system is a couple years old so the installation disks are way out of date.