Blue screen 03x0000005B

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Rolla, Feb 27, 2014.

  1. Rolla

    Rolla Member

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    Been thinking about buying malwarbytes, can ypu recommend it.

    Other programs, like google chrome watching youtube videos and such.
     
  2. kemical

    kemical Windows Forum Admin
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    I certainly can and use Malwarebytes Pro myself. You should ok watching videos and the like..
     
  3. Rolla

    Rolla Member

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    When i shutdown my computer i got an blue screen for some reason this time with a new code:

    http://imgur.com/PLAEnXh

    http://imgur.com/AQphb4J

    I will look into Malwarebytes. :p
     
  4. kemical

    kemical Windows Forum Admin
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    Hi,
    win32.sys can appear if a hardware issue is present like bad RAM. Can you post the actual dump file?
     
  5. Rolla

    Rolla Member

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    Should be this one.
     

    Attached Files:

  6. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff900c551bcf0, 0, fffff9600036260d, 0}
    
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )
    
    Followup: MachineOwner
    
    You still need to update your bios and of course the service pack too... win32k.sys as I already stated can pop up if there's a hardware failure or a driver is incorrect or the bios needs updating... ;)
    Try running this scan too:
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
     
  7. Rolla

    Rolla Member

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    What i thought that i updated those.

    Version: 3603(Only for Win7 & Win8)

    Well i am downloading it agien.

    Okey i tried that system scan thingy and i got stuck at one secound, i am disabling it since it took me a war to get my computer back.
     
    #27 Rolla, Mar 3, 2014
    Last edited: Mar 3, 2014
  8. kemical

    kemical Windows Forum Admin
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    I did see errors in the dump file relating to a the hard drive which is why I asked you to run the scan. If you try and run that scan, chkdsk, and it won't complete then chances are your hard drive could be about to fail or is failing.

    Try testing the drive using this application (Seatools)
    http://knowledge.seagate.com/articles/en_US/FAQ/202435en
     
  9. Rolla

    Rolla Member

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    seagates, but mine is Western digital?
     
  10. kemical

    kemical Windows Forum Admin
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    Shouldn't matter...
     
  11. Rolla

    Rolla Member

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    Okey i installed it what now, what kind of test should i take now?
     
  12. kemical

    kemical Windows Forum Admin
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    Just follow the advice shown in the webpage above and try a test. I know there's a long one that runs for around 4hrs but it's up to you which one you run. All your doing is seeing if the hardrive passes the tests. If you get a fail on any of them then you know you have a possibly failing drive.
     
  13. Rolla

    Rolla Member

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    Alright it seems like everytime i download the BIOS update and update it, and it ask me to restart the system it does not remember that i updated the bios it stills says it is on 3202 version from 2012.
     
  14. kemical

    kemical Windows Forum Admin
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    Hmm... I guess your using the Asus bios app to update yes? If your not already try right clicking the application and running it as administrator.
     
  15. Rolla

    Rolla Member

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    Alright.

    I have used the Seagate tool and i did S.M.A.R.T check, short driver self test, Short Generic, Long Generic, Advanced Test. With no errors.
     
  16. kemical

    kemical Windows Forum Admin
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    Thats good.. Did you try the above suggestion?
     
  17. Rolla

    Rolla Member

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    Doing so now.

    EDIT:

    Did not work: http://i.imgur.com/BtBBiu2.png

    EDIT2:

    I fixed it i got it updated, now i only need that service pack.
     
    #37 Rolla, Mar 7, 2014
    Last edited: Mar 7, 2014
  18. kemical

    kemical Windows Forum Admin
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    Excellent, well done. Let me know how things go..
     
  19. Rolla

    Rolla Member

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    Haha the last dots, made it look like you got a bit tired of me. :D
     
  20. kemical

    kemical Windows Forum Admin
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    Hey,
    no not at all.. It is a bad habit of mine as you can see lol..
     

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