Blue screen 03x0000005B

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
We need to see your dump files Rolla in order to debug them. Check the thread specified and follow the instructions on how to post your info.

Help us to help you.. :)
 


#5
We need to see your dump files Rolla in order to debug them. Check the thread specified and follow the instructions on how to post your info.

Help us to help you.. :)
Im trying, i have done everything i can't find anything about how to make a dump file.

What i already did.
  • Used the Diagnosctic tool - Zipped
  • RAMMon - Zipped
  • CPUID - Picture
  • What els?
EDIT:

Okey i added the minidump folder, hope that was what you were asking about.
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002823c6, fffff8800d5ccf10, 0}

Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+4a )

Followup: MachineOwner
Hi,
much thanks, every dump file I looked at was the same and the above can be caused by new hardware, hardware failures/Bad RAM as well as incorrect drivers. I notice from your CPU-Z shots that your overclocking which could be a possible cause for the bsod. Please return to default values until source of issue can be pinpointed.

BiosVersion = 3202
BiosReleaseDate = 02/17/2012
Please update Bios:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support

Your also missing a service pack. Download SP1 for windows 7 here:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842
If you have issues installing SP1 you might need the update readiness tool:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132

AiChargerPlus.sys Mon Nov 08 06:48:26 2010: Asus Charger Driver. Likely BSOD cause please uninstall to test.

asmthub3.sys Wed Sep 14 08:36:19 2011:
asmtxhci.sys Wed Sep 14 08:36:09 2011: Asmedia USB3. Your actual onboard contoller is a Asmedia ASM1042 chip.The latest driver and firmware update (you need both) can be found here:
http://www.station-drivers.com/index.php/10-drivers/40-asmedia

aswMonFlt.sys Wed Nov 06 12:36:00 2013: Avast Av. Is known to cause issues at times. Please remove and install MSE:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

btath_bus.sys Thu Jun 24 07:17:43 2010: Bluetooth driver. There is a later version on the motherboard website:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support

Please the Intel driver update utility to upgrade your drivers:
https://downloadcenter.intel.com/default.aspx

nvlddmkm.sys Thu Dec 19 17:02:52 2013: Nvidia gpu. Please remove using this app which will remove all the left over bits & bobs.
http://www.wagnardmobile.com/DDU/
Re-install latest version:
http://www.nvidia.com/Download/index.aspx?lang=en-us

RTKVHD64.sys Tue Nov 23 10:14:08 2010: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Please post any new dump files.
 


#7
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002823c6, fffff8800d5ccf10, 0}

Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+4a )

Followup: MachineOwner
Hi,
much thanks, every dump file I looked at was the same and the above can be caused by new hardware, hardware failures/Bad RAM as well as incorrect drivers. I notice from your CPU-Z shots that your overclocking which could be a possible cause for the bsod. Please return to default values until source of issue can be pinpointed.

BiosVersion = 3202
BiosReleaseDate = 02/17/2012
Please update Bios:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support

Your also missing a service pack. Download SP1 for windows 7 here:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842
If you have issues installing SP1 you might need the update readiness tool:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132

AiChargerPlus.sys Mon Nov 08 06:48:26 2010: Asus Charger Driver. Likely BSOD cause please uninstall to test.

asmthub3.sys Wed Sep 14 08:36:19 2011:
asmtxhci.sys Wed Sep 14 08:36:09 2011: Asmedia USB3. Your actual onboard contoller is a Asmedia ASM1042 chip.The latest driver and firmware update (you need both) can be found here:
http://www.station-drivers.com/index.php/10-drivers/40-asmedia

aswMonFlt.sys Wed Nov 06 12:36:00 2013: Avast Av. Is known to cause issues at times. Please remove and install MSE:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

btath_bus.sys Thu Jun 24 07:17:43 2010: Bluetooth driver. There is a later version on the motherboard website:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support

Please the Intel driver update utility to upgrade your drivers:
https://downloadcenter.intel.com/default.aspx

nvlddmkm.sys Thu Dec 19 17:02:52 2013: Nvidia gpu. Please remove using this app which will remove all the left over bits & bobs.
http://www.wagnardmobile.com/DDU/
Re-install latest version:
http://www.nvidia.com/Download/index.aspx?lang=en-us

RTKVHD64.sys Tue Nov 23 10:14:08 2010: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Please post any new dump files.
What i am not overclocking? o_O that is weird.

Can't be the ram, i just bought some new ones and that also happened with the old ones, also did a memtest for 6 hours.

AiChargerPlus.sys is that with the AI Suite II? can't find that in programs and funcitons.

I will try do the rest now. :)

EDIT: so both USB3 Controllers: Drivers and Firmwares ?

http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support - DONE
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx - DONE
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support - DONE
https://downloadcenter.intel.com/default.aspx - ONLY FUND NETWORK UPDATE
http://www.station-drivers.com/index.php/10-drivers/40-asmedia USB3 Controllers Drivers installed (Can not install Firmwares ERROR: Can't Find ASM107x Hub Controller in current platform)
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
What i am not overclocking?
Look at the CPU speed in your screenshot of CPU-Z. Surely that's overclocked isn't it?
 


#9
Look at the CPU speed in your screenshot of CPU-Z. Surely that's overclocked isn't it?
Never touched it ever, could any other software do that?

Btw Can not install Firmwares from Asmedia USB3 you gave me i get this error: Can't Find ASM107x Hub Controller in current platform

And i can't find the Intel driver update utility you asked me to find, there are many diffrient links and i do not know what to choose.
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#10
Don't worry if the firmware won't take, as long as the other driver installed ok then fine.

I checked on your chip and it's max turbo is 3.7GHz:
http://ark.intel.com/products/52210/intel-core-i5-2500k-processor-6m-cache-up-to-3_70-ghz

The above CPU-Z shot is showing 4.3GHz! The voltage looks high for an intel processor too. Check in the bios that you haven't got any overclocking utilities switched on.

The driver update utility is here:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
Just click 'check for updates'.
 


#11
Don't worry if the firmware won't take, as long as the other driver installed ok then fine.

I checked on your chip and it's max turbo is 3.7GHz:
http://ark.intel.com/products/52210/intel-core-i5-2500k-processor-6m-cache-up-to-3_70-ghz

The above CPU-Z shot is showing 4.3GHz! The voltage looks high for an intel processor too. Check in the bios that you haven't got any overclocking utilities switched on.

The driver update utility is here:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
Just click 'check for updates'.
How do i enter BIOS?

Thanks got the Wired Networking updated. :)
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#12
Download whats available.

To enter the bios press (press the key repeatedly, repeat if you miss getting into the bios) either the delete key or F2, it should tell you on the first screen when booting up. If you don't have a copy then your manual will contain all this info and more:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support
 


#13
Download whats available.

To enter the bios press (press the key repeatedly, repeat if you miss getting into the bios) either the delete key or F2, it should tell you on the first screen when booting up. If you don't have a copy then your manual will contain all this info and more:
http://www.asus.com/Motherboards/P8Z68V_PROGEN3/#support
Alright thanks, does everything look alright now?
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#14
Can you run something to stess the CPU and take a CPU-Z shot? Your system looked fine under the system info page but do check. Something like Prime95 will do:
http://files.extremeoverclocking.com/file.php?f=205

What did you actually change in the bios?
 


#15
Can you run something to stess the CPU and take a CPU-Z shot? Your system looked fine under the system info page but do check. Something like Prime95 will do:
http://files.extremeoverclocking.com/file.php?f=205

What did you actually change in the bios?
Thanks, what option should i take, and for how long should i let it run. The only thing i ever had changed in the bios was minimum fan spin from 600rpm to 300rpm, beacuse for some reason it was complaining about my noctua fans.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#16
Hi,
this is taken from an post in the overclockers forum:
HOW TO USE PRIME95 EFFECTIVELY


First, install the program as you would any other. Next, run it, and go to the ‘Advanced’ tab – select ‘Password’. Type in the password 9876 and enter it. Now go back to the ‘Advanced’ tab, and select ‘Priority’. Set the priority level to 10.

This effectively gives all of your system resources to Prime95 when it is running – now any processes running hidden in the background won’t be able to steal work time from Prime95, ensuring the most effective stress test possible.

At the very bottom of this post, a picture has been uploaded to further clarify Priority Ten setup for Prime95.

When you want to stress test your processor, run Prime95, go to the ‘Options’ tab, and select ‘Torture Test’. Run the Torture test at the default settings.

Make sure that you have turned off any screensavers, and closed all other applications when Prime95 is running.

Prime95 should never be run in tandem with any other stress testing programs, period. Prime95 is known and proven to be most effective when run by itself, and is less thorough when used with something else running at the same time. If you use Motherboard Monitor Five to monitor your temperatures, you should turn the interval time way down – 60 seconds is appropriate.

If you have an Intel processor with Hyper Threading, you need to run two instances of Prime95 for complete effectiveness. This is proven fact; in that two instances of Prime95 will catch instability that one instance won’t, on an Intel machine with HT. In order to run two instances simultaneously, simply install a second copy of Prime95 in a different folder, and run it in tandem with your original. Priority ten should be used for both instances of Prime95 in this case.

When you are stability testing with Prime95, you want to run the Torture Test for at least 24 hours. Why 24 hours?

There is a very common misconception that if your machine can pass Prime95 stability testing for, say, four hours, your machine will be able to run stable, regardless of what you are doing, for four hours as well, without issue. This is simply not the case.

Prime95 often finds errors in its 16th - 20th hour of testing, a potential for instability that wasn’t found after only four hours of testing. After only four hours of Prime95, the potential for instability still exists. 24 hours is widely viewed as a sufficient time period to catch any instability that may be present, but by all means test longer if you are able.

If 24 hours seems like an extraordinarily long time to leave your computer on, keeping your machine unusable because of the processes it’s doing, try running Prime95 overnight, and then through to all day while you’re at school or work.

For CPU specific testing, a Large FFT Prime95 test is an alternative to the more "system-stress" oriented Blend test that runs by default. The choice is ultimately up to the end user - the Blend test is reccomended in these guidelines because of it's qualities as both a processor and system stress test.

That’s all there is to Prime95 – 24 hours of Prime95 at Priority ten is "certified stable", and ready to rock for 24/7 use.
ref:
http://www.overclockers.com/forums/showthread.php?t=335813
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#18
Just check it for around 4 hours then. We just need to see how fast your cpu is running really.
 


#19
Just check it for around 4 hours then. We just need to see how fast your cpu is running really.
Alright, may i run other programs while this is going on? btw after i did all these updates and nvidia drivers i have been having problems rendering qualitiy videos with premiere pro, the final video gets messy and blured when exported, any thought on what it could be?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#20
What other programs? Try it and see.. As for the video's I'm unsure, check for malware using this app:
https://www.malwarebytes.org/
 


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