Windows 8 Blue screen 03x0000005B

Rolla · Feb 27, 2014

Idk why this is happening.

http://i.imgur.com/59SPkNE.jpg

http://i.imgur.com/sdtBy1k.jpg

http://i.imgur.com/uvwCYVq.jpg

CPU-Z = http://i.imgur.com/UXjNQpM.png

kemical · Mar 3, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c551bcf0, 0, fffff9600036260d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner

You still need to update your bios and of course the service pack too...

Rolla · Mar 1, 2014

kemical said:
What other programs? Try it and see.. As for the video's I'm unsure, check for malware using this app:
https://www.malwarebytes.org/

Been thinking about buying malwarbytes, can ypu recommend it.

Other programs, like google chrome watching youtube videos and such.

kemical · Mar 2, 2014

I certainly can and use Malwarebytes Pro myself. You should ok watching videos and the like..

Rolla · Mar 2, 2014

kemical said:
I certainly can and use Malwarebytes Pro myself. You should ok watching videos and the like..

When i shutdown my computer i got an blue screen for some reason this time with a new code:

http://imgur.com/PLAEnXh

http://imgur.com/AQphb4J

I will look into Malwarebytes.

kemical · Mar 2, 2014

Hi,
win32.sys can appear if a hardware issue is present like bad RAM. Can you post the actual dump file?

Rolla · Mar 3, 2014

kemical said:
Hi,
win32.sys can appear if a hardware issue is present like bad RAM. Can you post the actual dump file?

Should be this one.

kemical · Mar 3, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c551bcf0, 0, fffff9600036260d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner

You still need to update your bios and of course the service pack too... win32k.sys as I already stated can pop up if there's a hardware failure or a driver is incorrect or the bios needs updating...
Try running this scan too:
Link Removed

Rolla · Mar 3, 2014

kemical said:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c551bcf0, 0, fffff9600036260d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner

You still need to update your bios and of course the service pack too... win32k.sys as I already stated can pop up if there's a hardware failure or a driver is incorrect or the bios needs updating...
Try running this scan too:
Link Removed

What i thought that i updated those.

Version: 3603(Only for Win7 & Win8)

Well i am downloading it agien.

Okey i tried that system scan thingy and i got stuck at one secound, i am disabling it since it took me a war to get my computer back.

kemical · Mar 3, 2014

I did see errors in the dump file relating to a the hard drive which is why I asked you to run the scan. If you try and run that scan, chkdsk, and it won't complete then chances are your hard drive could be about to fail or is failing.

Try testing the drive using this application (Seatools)
http://knowledge.seagate.com/articles/en_US/FAQ/202435en

Rolla · Mar 3, 2014

seagates, but mine is Western digital?

kemical · Mar 3, 2014

Shouldn't matter...

Rolla · Mar 3, 2014

kemical said:
Shouldn't matter...

Okey i installed it what now, what kind of test should i take now?

kemical · Mar 4, 2014

Just follow the advice shown in the webpage above and try a test. I know there's a long one that runs for around 4hrs but it's up to you which one you run. All your doing is seeing if the hardrive passes the tests. If you get a fail on any of them then you know you have a possibly failing drive.

Rolla · Mar 6, 2014

kemical said:
Just follow the advice shown in the webpage above and try a test. I know there's a long one that runs for around 4hrs but it's up to you which one you run. All your doing is seeing if the hardrive passes the tests. If you get a fail on any of them then you know you have a possibly failing drive.

Alright it seems like everytime i download the BIOS update and update it, and it ask me to restart the system it does not remember that i updated the bios it stills says it is on 3202 version from 2012.

kemical · Mar 7, 2014

Hmm... I guess your using the Asus bios app to update yes? If your not already try right clicking the application and running it as administrator.

Rolla · Mar 7, 2014

kemical said:
Hmm... I guess your using the Asus bios app to update yes? If your not already try right clicking the application and running it as administrator.

Alright.

I have used the Seagate tool and i did S.M.A.R.T check, short driver self test, Short Generic, Long Generic, Advanced Test. With no errors.

kemical · Mar 7, 2014

Thats good.. Did you try the above suggestion?

Rolla · Mar 7, 2014

kemical said:
Thats good.. Did you try the above suggestion?

Doing so now.

EDIT:

Did not work: http://i.imgur.com/BtBBiu2.png

EDIT2:

I fixed it i got it updated, now i only need that service pack.

kemical · Mar 7, 2014

Excellent, well done. Let me know how things go..

Rolla · Mar 7, 2014

kemical said:
Excellent, well done. Let me know how things go..

Haha the last dots, made it look like you got a bit tired of me.

kemical · Mar 8, 2014

Hey,
no not at all.. It is a bad habit of mine as you can see lol..

Windows 8 Blue screen 03x0000005B

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