Blue Screen Locale ID 1033 help!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by brentrich, Sep 24, 2014.

  1. brentrich

    brentrich Member

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    I built this computer 2 years ago and everything is running fine until recently. It happened when i was surfing facebook. I went to problem details and found the information. Hope one of you guys can help me with this. The error is.


    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem
    092414-15834-01.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800F102DBB
    BCP3: FFFFF88004FC6228
    BCP4: FFFFF88004FC5A80
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Hope that's enough information, if i need more information, please let me know. Thanks
     
  2. brentrich

    brentrich Member

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    .
     
    #2 brentrich, Sep 24, 2014
    Last edited: Sep 24, 2014
  3. brentrich

    brentrich Member

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    After reading all BSOD information for what I needed to do. Here is an attachment of all files that you asked for.
     

    Attached Files:

  4. brentrich

    brentrich Member

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    Still waiting for someone to help me with this. Please get back to me soon as possible. Thanks
     
  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800f102dbb, fffff88004fc6228, fffff88004fc5a80}
    
    Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
    
    Followup: MachineOwner
    
    Code:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    Hi,
    the above dump file can be caused by either faulty device drivers or system software, Bios incompatibilities, memory conflicts as well as IRQ conflicts. It seems that data placed in the memory couldn't be read for some reason.
    Checking through the dump file I see your Bios is out of date and this could well be linked with the above error:
    BiosVersion = P2.00
    BiosReleaseDate = 07/13/2012
    Current Bios release stands at 2.90 and includes increased functionality and stability:
    (Please ensure you have the correct download for your system)
    http://www.asrock.com/mb/Intel/Z77 Extreme4/?cat=Download&os=BIOS

    asmthub3.sys Fri Mar 04 07:55:10 2011: ASMedia ASM1042 USB 3.0 Hub driver. Please update:
    http://www.station-drivers.com/index.php/downloads/Drivers/Asmedia/Chipsets/ASM-1041-1042-107x-USB3-Controllers/Drivers/Asmedia-ASM-104x-107x-Drivers-Version-1.16.16.0/

    asahci64.sys Wed Sep 21 10:42:57 2011: Asmedia 106x SATA Host Controller Driver please update:
    http://www.station-drivers.com/index.php/outils/Drivers/Asmedia/Chipsets/ASM-106x-Sata-6G-Controller/Drivers/Asmedia-ASM-106x-Sata-6G-controller-Drivers-Version-2.0.9.0001-2.0.3.0002/

    Please run the Intel update utility:
    http://www.intel.com/p/en_US/support/detect

    Your also missing a Realtek Hi-Def Audio driver:
    http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    As the GPU driver is mentioned in the dump file try updating to the latest beta but use this app to remove your old driver:
    http://www.wagnardmobile.com/DDU/
    AMD:
    http://support.amd.com/en-us

    Try running the system file checker to make you have no corruption in the system. Find command prompt in the start menu, right click on it, choose properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.

    If after making the above changes you still get the bsod then you need to test your RAM.
    Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
    http://www.memtest.org/

    To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
    Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
    Try and run the test overnight if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.

    Post any new dump files.
     

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